Serai-Lynn Eberly
Kailua-Kona,HI
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Driver
Uber
03.2025 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.
- Maintained clean and organized vehicle, enhancing professional image of company.
- Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
- Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
- Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.
- Addressed and resolved customer inquiries and concerns, fostering positive relationships.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
Food Delivery Driver
DoorDash
02.2025 - Current
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Communicated proactively with management about potential issues or delays in delivery times.
- Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
- Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
- Increased repeat business by providing friendly and professional service to customers.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
- Developed and maintained professional relations between customer, store personnel, and company.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Contributed to team performance by covering additional shifts when needed, demonstrating flexibility and commitment to company goals.
- Adapted quickly to new technology and apps for efficient order tracking and delivery.
- Demonstrated flexibility, adjusting routes in response to traffic conditions or customer requests.
- Minimized delivery errors by verifying orders and customer details thoroughly before departure.
- Navigated through diverse routes to optimize delivery times, ensuring customer satisfaction.
- Enhanced safety, conducting regular vehicle maintenance checks and following traffic laws diligently.
- Facilitated smooth delivery process, communicating effectively with customers about arrival times.
- Promoted culture of safety, adhering strictly to road safety regulations and company policies.
- Supported operational efficiency, keeping accurate logs of deliveries and vehicle maintenance.
- Achieved high levels of punctuality, consistently arriving at destinations as scheduled.
- Enhanced customer satisfaction by ensuring timely and accurate food deliveries.
- Improved delivery times with strategic planning and knowledge of local traffic patterns.
- Contributed to team goals by exceeding individual delivery targets without compromising service quality.
Demo Associate
Club Demonstration Services
02.2021 - Current
- Introduce customers to a product and encourage them to buy it
- Give out samples
- Greet customers
Freight Team Associate
The Home Depot
02.2020 - 01.2021
- Put the product on a RDC and on a pallet
- Put products in its home around the store
- Bay directed pack down (pack down isles and bays around the store)
- Make and disassemble pallets and stock the shelves
Education
High school diploma - Business Administration
Waianae High School
Waianae, HI 08.2012 - 05.2015
Certificate - Billing And Coding
Martinsburg College
Martinsburg, WVSkills
- Freight Experience
- Pallet Jack
- Load & Unload
- Order Picker
- Materials Handling
- Warehouse Experience
- Order Picking
- Reach Truck
- Merchandising
- Packaging
- Maintenance
- RF Scanner
- Forklift
- Warehouse Management
- Customer service
- Positive attitude
- Valid Driver's license
- Teamwork and collaboration
- Clean driving record
- GPS and route planning
- Loading and unloading
- Time management skills
- Safe driving
- Punctual and reliable
- Dependable and reliable
- Time management
- Attention to detail
- Safe driving record
- GPS navigation
- Route management
- Heavy lifting
- Map reading and navigation skills
- GPS operation
- Vehicle cleaning and maintenance
- Delivery scheduling
- Route planning
- Vehicle inspection
- Vehicle maintenance
- Pre-trip and Post-trip inspections
- Safe driving practices
- Flexible schedule
- Safety protocols
- Safety management
- Vehicle inspections
- Navigational systems and GPS
Timeline
Driver
Uber
03.2025 - Current
Food Delivery Driver
DoorDash
02.2025 - Current
Demo Associate
Club Demonstration Services
02.2021 - Current
Freight Team Associate
The Home Depot
02.2020 - 01.2021
High school diploma - Business Administration
Waianae High School
08.2012 - 05.2015
Certificate - Billing And Coding
Martinsburg College
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