Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Seraiah Williams

Houston,TX

Summary

Resourceful finance management professional recognized for high productivity and efficient task completion. Expertise in negotiation tactics, account reconciliation, and regulatory compliance, complemented by strong communication, problem-solving, and time management skills. As a seasoned Salon Owner/Operator, excels in business operations, customer service, and team leadership, fostering staff growth while maintaining high client satisfaction standards. Proven ability to drive significant improvements through strategic planning, innovative marketing, and comprehensive training programs, with a strong desire to embrace new challenges.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Asset Recovery Account Manager

Solar Service Experts LLC - SPRUCE POWER
Houston , TX
03.2024 - Current
  • Established relationships with external vendors to facilitate the collection process where applicable.
  • Developed and implemented strategies to maximize recovery of delinquent accounts.
  • Responded quickly to inquiries from internal departments or external customers regarding asset recovery matters.
  • Advised customers on their financial obligations while exercising sound judgement and discretion.
  • Provided training and guidance to new staff members regarding asset recovery procedures.
  • Conducted detailed reviews of accounts in order to determine appropriate action plans.
  • Researched complex issues related to customer accounts using various resources including credit bureaus, bankruptcy courts.
  • Monitored account balances to ensure that all funds were properly accounted for and collected in a timely manner.
  • Prepared reports detailing collections activity, delinquency rates, charge-offs. for management review.
  • Negotiated repayment arrangements with customers and monitored payments accordingly.
  • Performed skip tracing activities such as searching public records and contacting third parties, when necessary.
  • Accepted and processed customer payments and applied toward account balances.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

Salon Owner/Operator

MyGlamCreations LLC
Houston, TX
01.2016 - Current
  • Provided excellent customer service to ensure repeat business from satisfied clients.
  • Inspected workstations regularly to ensure they are clean and organized.
  • Managed staff by recruiting, training and coaching employees.
  • Monitored stock levels of products used in services offered at the salon.
  • Assessed inventory needs for hair care products, cosmetics. on an ongoing basis.
  • Ordered supplies and equipment needed for daily operations.
  • Performed administrative duties such as filing paperwork and responding to emails.
  • Maintained relationships with vendors and suppliers who provide necessary items for running the salon.
  • Resolved customer complaints quickly and efficiently while maintaining professionalism.
  • Maintained salon finances, including budgeting, payroll and bookkeeping.
  • Provided exceptional customer service to ensure repeat business.
  • Monitored competition in order to stay ahead of industry trends.

Sales Team Supervisor

ACS Primary Call Center
Houston, TX
02.2021 - 02.2024
  • Managed customer service inquiries in a timely manner, ensuring satisfaction at all times.
  • Provided training and support to new employees to ensure they understand their job responsibilities.
  • Assisted in hiring new employees by conducting interviews, providing recommendations.
  • Conducted weekly meetings to discuss progress on assigned tasks and identify areas for improvement.
  • Created reports detailing the progress of each project and shared them with upper management.
  • Developed strategies for increasing customer satisfaction and loyalty.
  • Evaluated competitor activity and market conditions in order formulate effective plans for achieving desired results.
  • Created weekly and monthly reports on key performance indicators for management review.
  • Negotiated contracts with customers while ensuring profitability goals were met.
  • Collaborated with other departments such as marketing and finance in order to drive sales growth initiatives forward.
  • Analyzed sales data to identify trends and opportunities for improvement.
  • Ensured compliance with all company policies, procedures, and regulations related to sales operations.
  • Provided coaching and mentoring support to team members in order to maximize their potential.
  • Implemented best practices across the organization in order to increase productivity and efficiency.

Ambassador, Guest Services

Alclear LLC
Houston, TX
07.2022 - 02.2023
  • Greeted guests and provided assistance with their inquiries.
  • Managed the reception area by providing prompt, courteous and accurate responses to all enquiries.
  • Ensured that all safety protocols were followed at all times.
  • Provided support to customers using various methods such as telephone, email or face-to-face interaction.
  • Tracked sales data and prepared reports summarizing sales trends.
  • Developed sales strategies and established goals for the field sales team.
  • Provided training to sales associates on techniques for increasing sales volume.
  • Processed sales transactions accurately while achieving monthly sales goals.

Administrative Assistant

Hess
HOUSTON, TX
04.2015 - 04.2016
  • Developed and maintained filing systems for confidential documents and records.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Greeted visitors and provided general information about the company.
  • Scheduled appointments between clients and customers and internal staff members.

Hairstylist

Regis Hair Salon
HOUSTON, TX
01.2014 - 03.2015
  • Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
  • Greeted customers, answered phones and booked appointments.
  • Provided consultations to clients about their desired hairstyle and hair care needs.
  • Tracked inventory of supplies used for styling services.
  • Participated in team discussions regarding marketing strategies for the salon.
  • Developed relationships with new clients through referrals from existing customers.
  • Upsold additional services when appropriate to increase sales volume.

Associate

CASH AMERICA- PAYDAY ADVANCE
HOUSTON, TX
09.2012 - 02.2013
  • Built relationships with customers by providing friendly customer service.
  • Performed cash register functions accurately and efficiently.
  • Ensured compliance with company safety regulations at all times while on the job.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Recognized by management for providing exceptional customer service.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Associate of Arts - Business Communication

Houston Community College
Houston, TX
07-2023

Skills

  • Team leadership
  • Employee training
  • Asset recovery
  • Client acquisition
  • Complex Problem-solving
  • Effective communication
  • Customer relationship management
  • Patience and persistence
  • Documentation and reporting
  • Debt negotiation

Certification

  • FDCPA Certified Collector
  • State of Texas - Cosmetologist Owner/ Operator - Licensed since 2012
  • CPR LICENSE
  • TBAC

Affiliations

  • URBAN GRADENING
  • FANTASY READING
  • DANCE MOM

References

References available upon request.

Timeline

Asset Recovery Account Manager

Solar Service Experts LLC - SPRUCE POWER
03.2024 - Current

Ambassador, Guest Services

Alclear LLC
07.2022 - 02.2023

Sales Team Supervisor

ACS Primary Call Center
02.2021 - 02.2024

Salon Owner/Operator

MyGlamCreations LLC
01.2016 - Current

Administrative Assistant

Hess
04.2015 - 04.2016

Hairstylist

Regis Hair Salon
01.2014 - 03.2015

Associate

CASH AMERICA- PAYDAY ADVANCE
09.2012 - 02.2013

Associate of Arts - Business Communication

Houston Community College

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