Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Seranda Nowling

Jesup,GA

Summary

Knowledgeable employee with over 20 years of experience in finance and customer service. Demonstrates positive attitude and readiness to adapt to different situations. Organized and systematic with natural relationship-building and leadership talents. Highly organized, proactive and punctual.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Store Manager

Farmers Home Furniture
Glennville, GA
09.2020 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Analyzed financial data to identify areas of improvement.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Answered product questions with up-to-date knowledge of sales and promotions.

Customer Service Representative

1st Franklin Financial
Jesup, GA
10.2012 - 09.2019
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Consulted with customers to resolve service and billing issues.
  • Made outbound calls to obtain account information.

Education

High School Diploma -

Wayne County High School
Jesup, GA
07.1998

Skills

  • Supply Ordering
  • Project Management
  • Store Merchandising
  • Operations Management
  • POS Systems
  • Report Generation
  • Payroll Management
  • Customer Service Management
  • Multitasking and Organization
  • Accurate Cash Handling
  • Cash Management
  • Outstanding Communication Skills
  • Policies and Procedures
  • Performance Reviews
  • Opening and Closing Procedures
  • Friendly and Positive
  • Database Management
  • Customer Relations
  • Customer Service
  • Reliable

Affiliations

  • I enjoy canning in my spare time
  • Spending time with family
  • Fishing
  • Riding my motorcycle

Certification

  • Notary

References

References available upon request.

Timeline

Store Manager

Farmers Home Furniture
09.2020 - Current

Customer Service Representative

1st Franklin Financial
10.2012 - 09.2019

High School Diploma -

Wayne County High School

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Seranda Nowling