Serany Davila
Hollywood ,FL
Summary
Enthusiastic Team Member eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Getting the job done and Getting it done right. I am Motivated to learn, grow and excel.
Overview
8
8
years of professional experience
Work History
Accountant
Insta Funding
Aventura, FL
06.2024 - 03.2025
- Prepared monthly financial statements, ensuring compliance with accounting standards and regulations.
- Conducted variance analysis to identify discrepancies in financial reports and recommend corrective actions.
- Streamlined reconciliation processes, improving accuracy and efficiency in account management.
- Led training sessions for junior staff on accounting software and best practices for data entry.
- Implemented process improvements that enhanced workflow efficiency and reduced month-end closing time.
- Collaborated with cross-functional teams to develop budgets, forecasts, and financial models aligned with business objectives.
- Monitored cash flow projections, identifying trends to inform strategic financial planning decisions.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Gathered financial information, prepared documents, and closed books.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
- Managed high-volume collections through effective communication and negotiation techniques.
- Resolved customer inquiries and disputes to enhance client satisfaction and retention.
- Developed strategies for improving debt recovery rates by analyzing account trends.
- Implemented process improvements that streamlined collections workflows, reducing turnaround time.
- Utilized CRM software to track accounts, document interactions, and maintain accurate records of communications.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Negotiated to collect balance in full.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
- Promoted a positive work environment by contributing innovative ideas for process improvement within the team.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Housekeeping Supervisor
Acqualina Resort
Sunny Isles Beach Fl
03.2023 - 07.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Trained and mentored new staff on cleaning and safety protocols.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
Accounting Clerk/Rooms Controller
Eden Roc Hotel
Miami Beach, FL
12.2020 - 11.2022
- Managed accounts payable and receivables and payroll.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Completed financial reports, providing insight into performance, operations and cash flow.
- Completed biweekly payroll for company personnel.
- Assisted management with annual expense plans to strategically track income or revenue.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
Front Desk - to Front Desk Manager
Life House, Vintro & Lord Balfour Hotels
Miami Beach, Florida
01.2017 - 10.2020
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Managed day-to-day operation of home to comply with regulations and agency standards.
Front Desk Supervisor
Delano Hotel
Miami Beach, FL
01.2019 - 01.2020
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Collected room deposits, fees, and payments.
- Entered and updated sensitive customer information during check-ins and room changes.
- Built talented team through hiring and training new associates.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Checked guests in out of hotel, made reservations, and processed payments.
Education
High School Diploma -
South Ridge Senior High School
Cutler Ridge05-2016
Skills
- Microsoft Excel
- Microsoft Office
- Oracle E-Business Suite Financials
- Microsoft Visio
- Microsoft Access
- Oracle Financials
- Tableau
- Symantec
- Accounting
- Opera Software
- Data Entry
- Sms Host
- HotSos
- Amadeaus Softwear
- Customer service
- Task assignment
- Staff scheduling
- Training and mentoring
- Staff training and development
- Bill payment
- Statement review
- Accounts payable software
Adobe Systems Adobe Acrobat
- Account reconciliation
- Account management
- General accounting
- Quickbooks
- New hire training
- Account analysis
- Management accounting
- Bank deposits
- Financial reporting
- Financial records and reporting
- Attention to detail
- Accounts receivable software
- Cash application
- Audit support
- Credit management
- Database updates
- Oracle expertise
- SAP
- Client communication
- Invoice generation
- Customer account management
- Data entry and management
- QuickBooks experience
Timeline
Accountant
Insta Funding
06.2024 - 03.2025
Housekeeping Supervisor
Acqualina Resort
03.2023 - 07.2023
Accounting Clerk/Rooms Controller
Eden Roc Hotel
12.2020 - 11.2022
Front Desk Supervisor
Delano Hotel
01.2019 - 01.2020
Front Desk - to Front Desk Manager
Life House, Vintro & Lord Balfour Hotels
01.2017 - 10.2020
High School Diploma -
South Ridge Senior High School