Seraphim Ramirez
Anna,TX
Summary
Knowledgeable Associate with friendly disposition and desire to work hard. Known for outstanding work ethic. Comfortable lifting and trained to operate various equipment.
Hardworking and punctual, works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Overnight Freight Associate
Home Depot
Anna, Texas
07.2022 - Current
- Organized freight in a neat, orderly fashion according to company standards.
- Assisted with inventory management and cycle counting.
- Operated scanning equipment to record product information into the system.
- Followed safety protocols while handling heavy packages or hazardous materials.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Prepared products by adding tags and readying pallets for restocking.
- Gathered assigned merchandise and transported to store floor locations using hand trucks.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
Sales Associate
Home Depot
Mesa, AZ
10.2019 - 10.2022
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in the market place.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Trained new team members in, stock procedures and customer services.
- Computed purchases and received and processed cash or credit payment.
- Placed special orders or called other stores to find desired items.
Specialist
Home Depot
Mesa, AZ
10.2021 - 07.2022
- Researched and analyzed customer feedback to identify areas of improvement.
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
- Exercised versatility in fast-paced, agile work environments.
- Participated in ongoing training and compliance activities.
- Managed and resolved incidents according to service agreements.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Education
Dobson High School
Mesa, AZ05.2020
Skills
- Inventory Software
- Inventory Counts
- Stock Rotation
- Unloading Trucks
- FIFO Stocking
- Stock Replenishment
- Equipment Operation
Timeline
Overnight Freight Associate
Home Depot
07.2022 - Current
Specialist
Home Depot
10.2021 - 07.2022
Sales Associate
Home Depot
10.2019 - 10.2022
Dobson High School