Seraphina Nelson
Summary
Conscientious professional with extensive experience advocating for well-being and independence of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills with a proven ability to manage schedules and organize multiple priorities to meet deadlines without compromising quality.
Overview
15
15
years of professional experience
Work History
Individual Provider
CDWA Previously DSHS C/O Client
2010.10 - Current
- Provide direct in-home care, enhancing quality of life and independence for clients
- Establish routines and self-care practices, ensuring adherence to Care Plan
- Coordinate with healthcare team to monitor client health and meet physical and mental goals
- Manage client schedules, finances, and medications, ensuring timely administration
- Teach clients to use tools and aids, promoting autonomy and self-reliance
- Organize and maintain detailed records of client progress and services, reporting changes to case manager.
Sales Lead Keyholder
Fashion Bug
2012.05 - 2012.12
- Managed store operations, supervised employees, input payroll data, and handled scheduling and training
- Set and exceeded sales goals, driving profitability and customer retention through credit sales
- Assisted in inventory control and expense management, ensuring accurate and timely paperwork
- Provided excellent customer service, resolving issues and helping customers find products
- Implemented loss prevention strategies, reducing shrinkage and enhancing store security.
Lead Generation Specialist
Pearson Packaging via Volt Workforce Solutions
2010.10 - 2011.01
- Generated $25,000+ in small parts sales through effective lead generation and customer service
- Mastered Salesforce and IFS within one week, enhancing client portfolio management
- Created SOPs for the Inside Sales Department, improving operational efficiency
- Handled Service Tech sales commission processes, ensuring accurate payroll submissions.
Quality Assurance Administrative Assistant
Hollister-Stier Laboratories
2009.08 - 2010.04
- Publish 90% of weekly SOPs under FDA and cGMP guidelines, ensuring strict protocol adherence
- Master i5 and EtQ software within one week, enhancing operational efficiency
- Edit, format, and publish specifications, protocols, and SOPs within tight deadlines
- Support external compliance audits by providing required SOPs, ensuring regulatory compliance.
Human Resources Intern
Spokane Public Schools
2009.06 - 2009.09
- Developed a comprehensive community resource directory for mental health, financial, and housing assistance
- Researched and compiled data for grant applications, aiding in successful funding proposals
- Assisted with employee orientation and training logistics, ensuring smooth onboarding processes
- Created onboarding information packets, enhancing new hire experience and retention
- Supported compensation and benefits administration, maintaining accurate records and compliance.
Human Resources Intern
Hollister-Stier Laboratories
2009.05 - 2009.08
- Managed HRIS data for over 150 new hires during a specialized contract project
- Participated in strategic planning meetings for mass hiring initiatives
- Maintained comprehensive employee files, ensuring compliance and organization
- Developed new hire information and benefits binders, enhancing onboarding efficiency.
Education
MBA-MIM - Business and International Management
Whitworth University
Spokane, WA2010
Bachelor of Science (B.S.) - Psychology
Washington State University
Pullman, WA2007
Skills
- Leadership
- Scheduling
- Office Administration
- Adaptability and flexibility
- Attention to Detail
- Task prioritization
Volunteer Experience
Board Member- Spokane Dog Training Club
Nov 2023- Current
Governance of AKC registered dog training club with 300+ current members.
Instructor- Spokane Dog Training Club
Jan 2022- Current
Instruct specialty performance classes for dog and handler teams for successful competition.
Assistant Instructor- Spokane Dog Training Club
Sept 2019- Current
Assist instruct Public dog training classes for home manners basics towards the achievement of Canine Good Citizen (CGC) certification.
Timeline
Sales Lead Keyholder
Fashion Bug
2012.05 - 2012.12
Individual Provider
CDWA Previously DSHS C/O Client
2010.10 - Current
Lead Generation Specialist
Pearson Packaging via Volt Workforce Solutions
2010.10 - 2011.01
Quality Assurance Administrative Assistant
Hollister-Stier Laboratories
2009.08 - 2010.04
Human Resources Intern
Spokane Public Schools
2009.06 - 2009.09
Human Resources Intern
Hollister-Stier Laboratories
2009.05 - 2009.08
MBA-MIM - Business and International Management
Whitworth University
Bachelor of Science (B.S.) - Psychology
Washington State University
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