Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Seraphina Nelson

Deer Park,WA

Summary

Dynamic Case Manager with a proven track record in compliance documentation and effective communication. Successfully coordinated resources and enhanced client collaboration, ensuring personalized service plans. Passionate about training facilitation and time management, I thrive on driving positive outcomes for clients and teams alike.

Overview

16
16
years of professional experience

Work History

Case Manager II

Frontier Behavioral Health
07.2024 - Current
  • rofConducted comprehensive assessments to identify client strengths and challenges for personalized service plans.
  • Facilitated ongoing communication between clients and service providers to enhance collaboration.
  • Monitored client progress through regular follow-ups to ensure effective service delivery.
  • Coordinated resources and support services for clients to meet individual needs.
  • Maintained accurate case records according to agency guidelines for compliance and accountability for 70+ clients.
  • Participated in team meetings and training sessions to improve overall group effectiveness.
  • Adhered to ethical standards to protect client confidentiality and information security.

Individual Provider

CDWA Previously DSHS C/O Client
10.2010 - 10.2024
  • Provide direct in-home care, enhancing quality of life and independence for clients
  • Establish routines and self-care practices, ensuring adherence to Care Plan
  • Coordinate with healthcare team to monitor client health and meet physical and mental goals
  • Manage client schedules, finances, and medications, ensuring timely administration
  • Teach clients to use tools and aids, promoting autonomy and self-reliance
  • Organize and maintain detailed records of client progress and services, reporting changes to case manager.

Sales Lead Keyholder

Fashion Bug
05.2012 - 12.2012
  • Managed store operations, supervised employees, input payroll data, and handled scheduling and training
  • Set and exceeded sales goals, driving profitability and customer retention through credit sales
  • Assisted in inventory control and expense management, ensuring accurate and timely paperwork
  • Provided excellent customer service, resolving issues and helping customers find products
  • Implemented loss prevention strategies, reducing shrinkage and enhancing store security.

Lead Generation Specialist

Pearson Packaging via Volt Workforce Solutions
10.2010 - 01.2011
  • Generated $25,000+ in small parts sales through effective lead generation and customer service
  • Mastered Salesforce and IFS within one week, enhancing client portfolio management
  • Created SOPs for the Inside Sales Department, improving operational efficiency
  • Handled Service Tech sales commission processes, ensuring accurate payroll submissions.

Quality Assurance Administrative Assistant

Hollister-Stier Laboratories
08.2009 - 04.2010
  • Publish 90% of weekly SOPs under FDA and cGMP guidelines, ensuring strict protocol adherence
  • Master i5 and EtQ software within one week, enhancing operational efficiency
  • Edit, format, and publish specifications, protocols, and SOPs within tight deadlines
  • Support external compliance audits by providing required SOPs, ensuring regulatory compliance.

Human Resources Intern

Spokane Public Schools
06.2009 - 09.2009
  • Developed a comprehensive community resource directory for mental health, financial, and housing assistance
  • Researched and compiled data for grant applications, aiding in successful funding proposals
  • Assisted with employee orientation and training logistics, ensuring smooth onboarding processes
  • Created onboarding information packets, enhancing new hire experience and retention
  • Supported compensation and benefits administration, maintaining accurate records and compliance.

Human Resources Intern

Hollister-Stier Laboratories
05.2009 - 08.2009
  • Managed HRIS data for over 150 new hires during a specialized contract project
  • Participated in strategic planning meetings for mass hiring initiatives
  • Maintained comprehensive employee files, ensuring compliance and organization
  • Developed new hire information and benefits binders, enhancing onboarding efficiency.

Education

MBA-MIM - Business and International Management

Whitworth University
Spokane
2010

Bachelor of Science (B.S.) - Psychology

Washington State University
Pullman, WA
2007

Bachelor of Arts - Women's Studies

Washington State University
Pullman, WA
01-2007

Skills

  • Compliance documentation
  • Effective communication
  • Case management
  • Training facilitation
  • Student engagement
  • Time management

Volunteer Experience

Board Member- Spokane Dog Training Club
Nov 2023- Current
Governance of AKC registered dog training club with 300+ current members.


Instructor- Spokane Dog Training Club
Jan 2022- Current
Instruct specialty performance classes for dog and handler teams for successful competition.


Assistant Instructor- Spokane Dog Training Club
Sept 2019- Current
Assist instruct Public dog training classes for home manners basics towards the achievement of Canine Good Citizen (CGC) certification.

Timeline

Case Manager II

Frontier Behavioral Health
07.2024 - Current

Sales Lead Keyholder

Fashion Bug
05.2012 - 12.2012

Individual Provider

CDWA Previously DSHS C/O Client
10.2010 - 10.2024

Lead Generation Specialist

Pearson Packaging via Volt Workforce Solutions
10.2010 - 01.2011

Quality Assurance Administrative Assistant

Hollister-Stier Laboratories
08.2009 - 04.2010

Human Resources Intern

Spokane Public Schools
06.2009 - 09.2009

Human Resources Intern

Hollister-Stier Laboratories
05.2009 - 08.2009

MBA-MIM - Business and International Management

Whitworth University

Bachelor of Science (B.S.) - Psychology

Washington State University

Bachelor of Arts - Women's Studies

Washington State University

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