Summary
Overview
Work History
Education
Skills
Timeline
Generic

Seraphina Skreiveris

Tacoma,WA

Summary

Polite and professional (stay at home manager) successful in applying strong communication, and problem solving skills to fit each family members needs. History of surpassing goals and targets when needed. Skilled in building long lasting customer relationships. As well as proficient in telephone communication and computer knowledge. Strong knowledge of disney, and universal studios movies and parks.

Overview

9
9
years of professional experience

Work History

House Manager

Vazquez Household
, WA
10.2016 - Current
  • Managed day-to-day operation of home.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry children.
  • Established household priorities, maintained schedules and monitored performance.
  • Maintained positive family relations by addressing problems head-on and implementing successful corrective actions.
  • Developed and administered family budget.
  • Maintained entire family's schedule and organized events.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity of home.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible mom hours; night, weekend, and holiday's.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Scheduled and confirmed appointments for all members of household.
  • Balanced family availability, family schedules and maximum load levels when scheduling appointments.
  • Responded to kids questions, issues and complaints and implemented appropriate solutions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed day-to-day operation of home to comply with needs of family

Social Media Manager

Autumn Gold
Manitou Springs, CO
05.2018 - 05.2020
  • Managed company social media pages and increased social media presence, monitoring user engagement.
  • Supported upcoming projects and promoted new product launches.
  • Developed content for press releases, websites and social media.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Prepared data by compiling and sorting information.
  • Developed social media strategy templates for Twitter, Instagram and Facebook.
  • Upheld office schedule and calendar to coordinate workflow and meetings.

Cashier

Petsmart
Scottsdale, AZ
10.2012 - 06.2014
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Used POS system to enter orders, process payments and issue receipts.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Sought ways to improve processes and services provided.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Surpassed sales goals through implementation of effective marketing strategies.

Education

No Degree - Photography

Amy & Jordan Shooting & Editing Course
Online
2020

Natural Aesthetics Practitioner Diploma - Aesthetics

Southwest Institute of Natural Aesthetics
Tempe, AZ
05.2015

High School Diploma -

Cactus Shadows High School
Cave Creek, AZ
05.2013

Skills

  • Active Listening
  • Client Satisfaction
  • Establishing and Maintaining Customer Relationships
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Answering Customer Questions
  • Inquiry Requests
  • Sales and Upselling
  • Complex Product Knowledge
  • Answering Emails
  • Telephone Management
  • Skilled in Microsoft Office
  • Social Media Platforms
  • Computer Proficiency

Timeline

Social Media Manager

Autumn Gold
05.2018 - 05.2020

House Manager

Vazquez Household
10.2016 - Current

Cashier

Petsmart
10.2012 - 06.2014

No Degree - Photography

Amy & Jordan Shooting & Editing Course

Natural Aesthetics Practitioner Diploma - Aesthetics

Southwest Institute of Natural Aesthetics

High School Diploma -

Cactus Shadows High School

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Seraphina Skreiveris