Serapio "Larry" Lira
Brownfield,TX
Summary
Dynamic leader with experience in Transportation and Material Handling operations with Supply Services. Excelling in operations management and staff development. Achieved significant improvements in team performance and customer satisfaction through strategic planning and effective coaching. Proven track record in optimizing processes and enhancing resource allocation, driving growth initiatives across multiple locations.
Experienced with managing multi-regional operations and leading teams to achieve organizational goals. Utilizes strategic planning and leadership to drive performance and operational improvements. Track record of fostering effective team collaboration and delivering consistent results.
Knowledgeable [Desired Position] with proven track record in overseeing multiple regions and coordinating cross-functional teams to achieve strategic goals. Successfully led initiatives that improved operational efficiency and drove revenue growth. Demonstrated expertise in team leadership and strategic planning.
Professional leader with comprehensive background in regional management. Strong focus on team collaboration and achieving results. Flexible with changing needs and dependable in all situations. Skilled in strategic planning, operational efficiency, and stakeholder communication. Highly motivated and prepared to drive impactful results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lead Regional Manager
Texas Health and Human Services Commission
10.2024 - Current
- Supported the development of performance metrics to evaluate team effectiveness and operational efficiency.
- Assisted in training new staff on company policies, product knowledge, and customer service protocols.
- Collaborated with cross-functional teams to streamline communication and improve project outcomes.
- Provided administrative support for budgeting processes and resource allocation across regions.
- Engaged with clients to address inquiries, resolve issues, and strengthen business relationships.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Established and maintained operational standards for 19 locations.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
- Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
- Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
- Championed safety programs within the region resulting in reduced workplace accidents and lower workers'' compensation claims costs.
- Supervised various locations, enforcing high-quality standards of operation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Regional Manager
Texas Health and Human Services Commission
10.2023 - Current
- Established and maintained operational standards for 9 locations.
- Led cross-functional teams to achieve deliverables on time resulting in improved overall performance.
- Successfully managed and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
- Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
- Motivated Supply staff to achieve targets by establishing a competitive incentive structure and celebrating team accomplishments.
- Championed safety programs within the region resulting in reduced workplace accidents and lower workers'' compensation claims costs.
- Supervised 9 locations, enforcing high-quality standards of operation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Bachelor of Science - Education
Wayland Baptist University
Plainview, TX12-2021
Skills
- Operations
- Staff training and development
- Strategic planning
- Staff management
- Goals and performance
- Asset control
- Performance management
- Project management
- New business development
- Personnel management
- Operations management
- Strategic development
- Vendor management
- Operational oversight
- Personnel oversight
- Regional planning
- Recordkeeping compliance
- Customer and vendor relations
- Leadership development
- Team leadership
- Leadership skills
- Policies and procedures
- Client relationship building
- Team development
- Decision-making
- Interpersonal communication
- Staff recruiting
- Recruiting and hiring
- Training and coaching
- Team building practices
- Customer service
- Conflict management
- Staffing oversight
- Staff development
- Group presentations
- Performance oversight
- Action plans
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
Certification
Forklift
Languages
Spanish
Native or Bilingual
Timeline
Lead Regional Manager
Texas Health and Human Services Commission
10.2024 - Current
Regional Manager
Texas Health and Human Services Commission
10.2023 - Current
Bachelor of Science - Education
Wayland Baptist University
Military Service
During my 8 years of service in the U.S. Army, I developed strong communication, leadership, and troubleshooting skills while overseeing a team of 6-7 personnel across multiple training operations and combat operations overseas. Training and Combat missions required meticulous planning, risk assessment, and efficient execution to achieve key objectives.
Theaters Served:
- Desert Storm/Desert Shield - Iraq
- Operation Just Cause - Panama
- Humanitarian Service - Hurricane Andrew Florida