Serathina Tauese
Anchorage,AK
Summary
Dynamic professional with a proven track record at Burger Fi, excelling in team leadership and customer service. Skilled in time management and problem-solving, I foster a collaborative environment while enhancing employee engagement. Committed to delivering high-quality service and improving operational efficiency, I consistently exceed performance expectations. Experienced with providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities. Knowledge of managing medication schedules and coordinating with healthcare providers to ensure comprehensive care plans.
Overview
3
3
years of professional experience
Work History
Caregiver
Opus Memoria
05.2024 - 04.2025
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Manager
Burger Fi
02.2022 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Package Handler
Fed Ex Ground
12.2021 - 09.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Education
High School Diploma -
Faga'itua High School
American Samoa06-2020
Skills
- Time management
- Customer service
- Elderly care
- Problem-solving
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Team leadership
Timeline
Caregiver
Opus Memoria
05.2024 - 04.2025
Manager
Burger Fi
02.2022 - 01.2024
Package Handler
Fed Ex Ground
12.2021 - 09.2022
High School Diploma -
Faga'itua High School
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