Serayia Batts
Anchorage
Summary
Highly organized and detail-oriented individual with over five years of experience in customer service, administrative roles, and operational support. Proven ability to manage multiple tasks efficiently, deliver excellent customer satisfaction, and enhance business operations through strong analytical and communication skills. Currently seeking to leverage knowledge and experience to contribute to the growth of a reputable company.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
Java the Hut
09.2024 - Current
- Crafted a variety of beverages, including specialty drinks, while maintaining high-quality standards.
- Operated advanced machinery, managed cashier operations, and upheld a sanitized workspace.
Cafe Assistant Manager & Secretary
The Crescent Hotel
12.2024 - 06.2025
- Oversaw daily café operations, ensuring service quality and customer satisfaction.
- Supervised staff, provided training, and assisted with hiring and onboarding processes.
- Interacted with customers to resolve complaints professionally and ensure a positive experience.
- Tracked daily sales, monitored labor and inventory costs, and reported to the café manager.
- Scheduled appointments, managed files, drafted correspondence, and ensured accurate record-keeping.
Front Desk Administrator
The Alaska Center for Pain Relief & Modern Gynecology and Skin
08.2022 - 10.2024
- Managed patient records, insurance billing, and scheduling with accuracy and confidentiality.
- Coordinated communication with medical offices and pharmacies to support patient care.
- Delivered exceptional client service through professional phone and in-person interactions.
Barista
Common Grounds Espresso
03.2022 - 08.2024
- Prepared customized beverages and maintained an organized, clean, and efficient environment.
- Engaged with customers to build rapport and ensure repeat business.
Sales Associate
Foot Locker
06.2020 - 03.2022
- Assisted customers in selecting footwear and apparel, providing personalized recommendations.
- Conducted sales transactions, managed inventory, and maintained a visually appealing store.
Food Vendor
Food Bank of America
12.2019 - 06.2020
- Organized and distributed food and beverages efficiently to meet high-volume demands.
- Maintained booths and ensured even distribution of items among customers.
Soccer Referee
Cook Inlet Soccer Club
05.2018 - 09.2019
- Oversaw soccer games, enforced rules, and ensured a fair and safe environment for participants.
Education
Social Work, Registered Nursing
University North Texas
Denton12.2028
Skills
- Customer service excellence
- Administrative expertise
- Leadership and team management
- Sales and cash handling
- Inventory management
- Food and beverage service
- Patient care
- Record management
Certification
Youth Mentor, girls ages 12-17 for Gen-Now Organization.
Timeline
Cafe Assistant Manager & Secretary
The Crescent Hotel
12.2024 - 06.2025
Barista
Java the Hut
09.2024 - Current
Front Desk Administrator
The Alaska Center for Pain Relief & Modern Gynecology and Skin
08.2022 - 10.2024
Barista
Common Grounds Espresso
03.2022 - 08.2024
Sales Associate
Foot Locker
06.2020 - 03.2022
Food Vendor
Food Bank of America
12.2019 - 06.2020
Soccer Referee
Cook Inlet Soccer Club
05.2018 - 09.2019
Social Work, Registered Nursing
University North Texas
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