Serconia Thompson
Meriden,CT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and a positive attitude.
Overview
22
22
years of professional experience
Work History
Manager of Operations
The Nurse's Office Primary Care & Walk In Center
Colchester, CT
06.2017 - 02.2024
- My duties consist of but are not limited to:
- Accounts Payable and receivable
- Purchasing and Operations; which includes making sure the facility is operating smoothly on a day to day basis
- Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
- Handling all incoming faxes from outside medical offices and facilities
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Pain Management referrals coordinator.
- All medical records requests.
- Assist with incoming calls
- Assist with scheduling patients
- Handle the servicing and maintenance calls.
- Assists with keeping the practice neat and tidy.
SENIOR CUSTOMER SERVICE REPRESENTATIVE
McKesson
Farmington
09.2001 - 08.2015
- Resolved customer service issues using company processes and policies and provided updates to customers
- Responded to customer calls and emails to answer questions about products and services
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
- Escalated issues to proper supervisors when standard processes were not effective
- Collaborated with production and shipping teams to determine likely timetables and organize efficient deliveries
- Handled customer inquiries and complaints with professionalism to restore satisfaction
- Utilized active listening skills to understand customer needs and provide tailored solutions
- Proactively addressed customer concerns in order to prevent escalations and complaints
- Checked status of orders and back-ordered products to coordinate efficient shipments
- Assisted field Account Managers with their specific accounts.
Education
NO DEGREE - MEDICAL CODING
NAUGATUCK VALLEY COMMUNITY COLLEGE
WATERBURY, CTHIGH SCHOOL DIPLOMA -
FRANCIS T MALONEY HIGH SCHOOL
MERIDEN, CTSkills
- Analytical Skills
- Inventory Control
- Leadership
- Purchasing
- Budget Administration
- Communication Skills
- Facility Management
- Budgeting and Cost Control
- Profit and Loss Accountability
- Staff Supervision
Timeline
Manager of Operations
The Nurse's Office Primary Care & Walk In Center
06.2017 - 02.2024
SENIOR CUSTOMER SERVICE REPRESENTATIVE
McKesson
09.2001 - 08.2015
NO DEGREE - MEDICAL CODING
NAUGATUCK VALLEY COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
FRANCIS T MALONEY HIGH SCHOOL
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