SERDAR SURUCU
Chicago,IL
Summary
Overall, 6+ years of experience in the Salesforce ecosystem. Having extensive knowledge in implementing, customizing and maintaining Salesforce solutions in Sales, Service, and Health
Cloud.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Salesforce Developer
Accenture / Mount Sinai Hospital,
01.2023 - 08.2023
- Implement Salesforce Health Cloud
- Electronic Health record (EHR) Integration
- Migrate historical patient data from legacy systems to Health Cloud while maintaining data integrity and accuracy.
- Centralize patient data, including electronic health records (EHR), treatment plans, and communication history within Salesforce Health Cloud.
- Implement Care Coordination workflows to streamline patients referrals, appointments, and follow-ups among different specialists within clinic
- Develop patient portal where patients can access their medical records, schedule appointments, and communicate securely with their healthcare providers
- Customize patient portal to match organization's branding and provide intuitive and user-friendly experience.
- Setup automated appointment reminders through email and SMS to reduce no-show rates
- Integrate Telehealth platform to enable remote consultation, especially for follow- up appointments and routine check ups
- Implement multi-channel patient engagement strategies, including email, SMS, and mobile apps, to enhance communication.
- Implement analytics and reporting tools to track patient engagement, appointment adherence, and patient outcomes
- Implement mechanisms for collecting patient feedback and satisfaction surveys to continuously improve services.
- Set up auditing and compliance tracking to ensure adherence to healthcare regulations and data privacy laws.
- Develop automated care plans within Health Cloud to provide patients with personalized treatment regimens and medication reminders.
- Implement efficient referral management workflows to coordinate care between primary care providers and specialists.
- Create customized dashboards and reports to track patient outcomes, operational efficiency, and healthcare provider performance.
- Ensure that implementation complies with all healthcare data security and privacy regulations such as HIPPA
- Ensure secure and HIPAA-compliant communication channels for exchanging sensitive patient information and medical records.
- Train stuff to use Salesforce Health Cloud effectively and manage transition from previous patient management system
Salesforce Developer
Accenture / Coca-Cola Bottling Company, Coca-Cola
03.2019 - Current
- Focus on connectivity, scalability, and collaboration
- Utilize salesforce specifically using sales and service cloud
- Developing lightning components for users to take new bottler's request, enhance approval process to make changes in existing application
- Using own scratch org
- Coding and testing in Git hub
- Develop Wizard driven lightning Architecture for User to make new request for bottlers
- Develop lightning components so that there will be smooth works on other devices i.e Mobiles or tablets.
- Develop custom lightning components to display various cross-object information for approval process screens
- Develop approval request management system so that approver can see all requests that came from user on same screen
- Develop UI/UX designs based on specific branding
- Communicate back and forth through LOB between user and approver
- Implemente data-integration between Salesforce and SAP, so that once request is being approved in Salesforce, it will be also sent to SAP
- Implemente Push notification, If user is viewing record and at same time SAP, confirms Approved request so that this user will get notification about record approval
- Develop trigger and validation rule
- Salesforce.com out-of-the box report design and developer
Salesforce Developer
Accenture, ExxonMobil Inc
01.2016 - 03.2019
- ExxonMobil is one of world's largest publicly traded international oil and gas company
- Implemented Salesforce service cloud to their HR platform for initial migration and ongoing integration
- Implementation of Salesforce Service Cloud from Business case to operation
- Designed on-demand button for historical records
- Involved in migrating data into Salesforce application using Apex Data Loader through CSV files
- Installed and Configured Apex Data Loader
- Worked on Soap API and Rest API to design and support web services platform
- Knowledge of Mulesoft recommended architecture process including system, process and experience APIs
- Create Mule application that uses connectors SFDC, Message Transformer
- Exception strategies, Batch processing
- Create HTTP inbound&outbound flows, custom java and XSLT transformers and
- Security of Mule endpoint.
Education
Master of Arts - Economics
Western Illinois University
Macomb, IL06.2012
Skills
- SKILS
- Salesforce APEX (Classes, Triggers) and Visualforce
- Forcecom IDE
- Lightning Components (Aura and LWC)
- Jenkins
- CI-CD
- DevOps
- Platform Events
- REST/ SOAP / JSON
- Jenkins/SOQL / SOSL
- MuleSoft / Dell Boomi / Informatica / Data Loader
- HTML / CSS / SLDS / JavaScript
- Testing and maintenance
- Agile/Scrum/Waterfall
- Working with business lines
- Strong interpersonal and communication skills
- Team player with strong ethic
- Relational database design and development
- Excellent analytical and problem-solving skills
- Time management/Strong multi-tasking skills
Certification
Salesforce Certified Administrator Credential ID: 2540004 Salesforce Certified Platform Developer-I Credential ID: 2225390
Timeline
Salesforce Developer
Accenture / Mount Sinai Hospital,
01.2023 - 08.2023
Salesforce Developer
Accenture / Coca-Cola Bottling Company, Coca-Cola
03.2019 - Current
Salesforce Developer
Accenture, ExxonMobil Inc
01.2016 - 03.2019
Master of Arts - Economics
Western Illinois University
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