Summary
Overview
Work History
Education
Skills
Affiliations
References
Certification
Timeline
Generic
SEREENA STALLING

SEREENA STALLING

Jacksonville,FL

Summary

My experiences in office management and the medical field have taught me to own the moment, promote unity, achieve excellence, maintain integrity, and seize any opportunities that are presented to me. These are five principles that have built a solid foundation for my life and my working career.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Office Specialist I/ Transcranial Magnetic Stimulation Therapy Specialist

Baptist Health
Jacksonville, FL
01.2023 - 01.2024
  • Input real-time updates to EPIC EMR and TrakStar.
  • Answered and directed incoming calls to appropriate personnel.
  • Organized and maintained office files, records, and documents.
  • Patient care: Administering TMS treatments, positioning patients, and monitoring treatment sessions.
  • Patient education: Informing patients about the TMS procedure, side effects, and answering questions.
  • Documentation: Recording session notes and updating patient appointment information.
  • Collaboration: Working with certified TMS physicians and other TMS technicians.
  • Administrative tasks: Scheduling appointments, collecting payments, and filing medical records.
  • Verifying insurance: Confirming medical insurance authorizations.

Patient Safety Companion

Allen Hospital
Waterloo, IA
01.2020 - 01.2021
  • Provides 1:1 direct observation to assigned patient to prevent patient self-injury
  • Accesses assigned nursing/nursing support staff on assigned area immediately in case of emergency or as needed to provide patient care on routine basis
  • Provides patient monitoring services through direct patient observation in order to provide a safe environment for patients
  • In situations where there are not patients for direct observation, would provide Remote monitoring using the AvaSys TeleSitter system.

Office Manager

Better Home Improvement
Orange Park, FL
01.2015 - 01.2018
  • Maintained office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions
  • Designed and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.
  • Completed operational requirements by scheduling and assigning employees, following up on work results in Acculynx.
  • Kept owner informed by reviewing and analyzing special reports; summarizing information; identifying trends
  • Maintained office staff by recruiting, selecting, orienting, and training employees
  • Created and issued reports; Transferred reports between different computer systems; Ran daily reports tracking program progress
  • Researched, resolved and responded to inquiries/concerns from internal and/or external customers
  • Escalated complex issues for resolution as appropriate
  • Achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions through QuickBooks.

Office Manager

Roofmax
Jacksonville, FL
01.2014 - 01.2015
  • Researched, resolved and responded to inquiries/concerns from internal and/or external customers
  • Developed and implemented office policies and procedures.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.

Patient Scheduler

Rockhill Orthopedics Specialists
Lee's Summit, MO
01.2012 - 01.2013
  • Answered phone calls from patients, doctors, and pharmacists due to client’s experience in EMR and patient scheduling programs
  • Faxed important documents to the appropriate people/places
  • Efforts ensured compliance with HIPAA and OSHA regulations.

Personal Care Worker

Iris Consulting Agency
Madison, WI
01.2011 - 01.2012
  • Exclusive care manager to a critically-ill trauma patient
  • Provided client with complete personal care management
  • Managed medication program and routine care
  • Developed and maintained routine reports for agency on client's disposition and status
  • Implemented Patient Care Plan
  • Efforts ensured compliance with HIPAA and OSHA regulations
  • Formulated a medication administration system for organization and tracking drug usage for patient charting.

Team Leader and Personal Care Administrator

Heartwood Homes Senior Living
Appleton, WI
01.2009 - 01.2011
  • Lead personal care administrator for fifty-six resident facility spanning three buildings
  • Supervised three direct reports and conducted briefings to incoming/outgoing shifts
  • Promoted patient rights and assisted in independence maintenance
  • Provided care and comfort while maintaining a home-like environment for the residents
  • Efforts ensured compliance with HIPAA and OSHA regulations
  • Maintained Medication Administration Records per organizational policies
  • Monitored patient vital signs distributed medications
  • Performed medication inventory checks.

Education

Bachelors in Nursing -

University of North Florida

Associate of Science in Radiology -

Allen College

Liberal Art Degree -

Hawkeye Community College

Medical Administrator Degree Program -

Fox Valley Technical College
Appleton, WI

Phlebotomy Course -

Fox Valley Technical College
Appleton, WI

Skills

  • Process improvement techniques
  • Problem-solving capabilities
  • Advanced Microsoft Office
  • Administrative Support
  • Data Entry
  • Contract Preparation
  • Customer Service
  • Travel Coordination
  • Calendar Management
  • Inventory Management
  • Business Administration
  • Payroll Processing
  • Call handling
  • Mail handling
  • Expense Reporting
  • Invoice Processing
  • Spreadsheet Management
  • File Maintenance
  • Database Management
  • Bookkeeping
  • Detailed meeting minutes
  • Travel administration
  • Dedicated Team Player
  • Medical Terminology
  • Time Management
  • Complex Problem-Solving
  • Payment Processing
  • Documentation And Reporting
  • Vendor Relationship Management
  • Valid Driver's License
  • Quickbooks
  • Customer Relationship Management (CRM)
  • Report Analysis
  • Billing and coding
  • Bank Deposit Reconciliation
  • Strong interpersonal skills
  • Digital File Management
  • File Organization
  • Strong Problem Solver
  • Self-starter

Affiliations

  • Associate member, International Safety and Health Environment Management Association (ISQEM).
  • Member, International Association of Risk and Compliance Professionals (IARCP).
  • Volunteer at the Helping Hands Therapeutic Horse Ranch.
  • Big Brothers and Big Sisters Mentor.

References

References available upon request.

Certification

  • Basic Life Support (CPR and AED)
  • Neurostar Transcranial Magnetic Stimulation.

Timeline

Office Specialist I/ Transcranial Magnetic Stimulation Therapy Specialist

Baptist Health
01.2023 - 01.2024

Patient Safety Companion

Allen Hospital
01.2020 - 01.2021

Office Manager

Better Home Improvement
01.2015 - 01.2018

Office Manager

Roofmax
01.2014 - 01.2015

Patient Scheduler

Rockhill Orthopedics Specialists
01.2012 - 01.2013

Personal Care Worker

Iris Consulting Agency
01.2011 - 01.2012

Team Leader and Personal Care Administrator

Heartwood Homes Senior Living
01.2009 - 01.2011

Bachelors in Nursing -

University of North Florida

Associate of Science in Radiology -

Allen College

Liberal Art Degree -

Hawkeye Community College

Medical Administrator Degree Program -

Fox Valley Technical College

Phlebotomy Course -

Fox Valley Technical College

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