Adept at driving operational efficiency, I spearheaded a team of 20 at A Green Kleaners, enhancing customer retention through meticulous financial management and strategic planning. At Kaplan University, my expertise in interpersonal communication and MS Office streamlined processes, achieving notable customer satisfaction. My career reflects a commitment to excellence, blending hard skills like financial oversight with soft skills in team leadership and conflict resolution.
Hi, I’m
Sereeta Planno
Miami,US
Summary
Overview
21
years of professional experience
Work History
Auto Tags & Titles of South Florida
Tag and Title Clerk
08.2021 - 05.2024
Job overview
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Calculated and remitted state sales tax, service, and other charges.
- Organized and prepared tax and title documents to transfer ownership of property.
- Communicated with customers to resolve common title issues.
- Contacted State Motor Vehicle Department to determine status of pending titles.
- Performed routine data entry or document management.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
A Green Kleaners (1st Eco Friendly Service in South Florida)
Owner and Operator
05.2009 - 03.2020
Job overview
- Supervised work of contracted employees to keep on task for timely completion.
- Used coordination and planning skills to achieve results according to schedule.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Oversaw daily operations to ensure high levels of productivity.
- Monitored 20-employee team while handling day-to-day accounting processes and financial accuracy.
- Identified and investigated variances to financial plans and forecasts.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Improved efficiency of data collection, analysis and modeling to enhance practices and increase customer retention.
Kaplan University
Financial Aide Officer
04.2007 - 12.2010
Job overview
- Identified issues, analyzed information and provided solutions to problems.
- Carried out day-day-day duties accurately and efficiently.
- Used coordination and planning skills to achieve results according to schedule.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Served customers and followed outlined steps of service.
- Worked and Processed paperwork directly through FAFSA for a cohort of 400 students every semester
10 SPOT MADRAG CORPORATE OFFICE
Human Resources Associate
11.2003 - 08.2005
Job overview
- Used coordination and planning skills to achieve results according to schedule.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
Education
Passaic County Community CollegePaterson, New Jersey
Associate of Art from Business Marketing
06-2004
University Overview
Skills
- MS Office
- Interpersonal Communication
- Flexible & Adaptable
- Human Resources Management (HRM)
- Human resources team leadership
- MS Office Suite
- Financial Management
- Travel coordination
- Bookkeeping
- Conflict resolution
- Critical thinking
- Office administration
- Customer/Client relations
- Documentation and reporting
- Multi-line Telephone Systems
- Scheduling
- Office management
- Time management
- Mail handling
Timeline
Tag and Title Clerk
Auto Tags & Titles of South Florida
08.2021 - 05.2024
Owner and Operator
A Green Kleaners (1st Eco Friendly Service in South Florida)
05.2009 - 03.2020
Financial Aide Officer
Kaplan University
04.2007 - 12.2010
Human Resources Associate
10 SPOT MADRAG CORPORATE OFFICE
11.2003 - 08.2005
Passaic County Community College
Associate of Art from Business Marketing
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