Sereinty Johnson
Phoenix,AZ
Summary
Experienced barista with extensive coffee expertise and a proven track record at Dunkin' Donuts and starbucks in a frys food store. Skilled in espresso machine operation and soft selling, I consistently elevated customer satisfaction and loyalty through effective communication and upselling techniques. Committed to maintaining high standards of cleanliness and service in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Barista
Dunkin' Donuts
12.2024 - 06.2025
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
Barista
Frys Food
01.2023 - 09.2023
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment and more.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Promoted additional items with beverages, increasing store sales.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Education
GED -
JFCS (Jewish Family & Children's Service)
9014 N 23rd Ave #3, Phoenix, AZ 8502105-2026
Skills
- Soft selling
- Up-selling
- Coffee expertise
- Espresso machine operation
- Opening and closing duties
- Display case merchandising
- Attention to detail
- Cooking
- Basic math
- Cash handling
- Order taking
- Food preparation
- Coffee and tea expertise
Timeline
Barista
Dunkin' Donuts
12.2024 - 06.2025
Barista
Frys Food
01.2023 - 09.2023
GED -
JFCS (Jewish Family & Children's Service)