Summary
Overview
Work History
Education
Skills
Timeline
Generic

Seren Gulen

Los Angeles,CA

Summary

Patient Care Coordinator with expertise in facilitating effective communication between clinicians and patients, ensuring optimal scheduling and care coordination. Proven track record of enhancing patient satisfaction through efficient service delivery and support. Skilled in managing patient inquiries and resolving issues promptly to improve overall care experience.

Overview

2011
2011
years of professional experience

Work History

Program and Office Manager

Reconnect Psychological Services
2022 - 2024
  • Facilitated smooth communication between departments, ensuring prompt resolution of concerns.
  • Managed daily scheduling between clients and clinicians, significantly reducing conflicts.
  • Assisted clients with care updates, ensuring concerns were addressed with empathy and professionalism.
  • Implemented efficient filing systems for improved document organization and retrieval.
  • Streamlined scheduling processes, enhancing coordination of meetings across all departments.
  • Oversaw vendor negotiations for office supplies to secure favorable contracts.
  • Coordinated office operations to optimize resource allocation and workflow efficiency.
  • Handled escalations with sensitivity, maintaining strong client relationships through effective support.
  • Experience handling escalations or sensitive client interactions with careAssisted clients daily by communicating care updates, answering questions, and ensuring their concerns were addressed with professionalism and empathy.

Executive Event Planner & Coordinator

GET/ EITC. LLC
11.2013 - 2022
  • Planned, coordinated and executed events - Oversaw the planning and execution of logistics and operations for private meetings, conferences, road/trade shows and special events.
  • Managed a myriad of event operations- including facility selection, contracting, pricing, transportation, accommodations, food and beverage selections and audio/visual service arrangements.
  • Supervised the production of events – Worked with event sponsors and internal/ external teams on all aspects of the event planning.
  • Planned the event floor plan and its budget and produced the event materials and accessories.
  • Re-assessed the communication plans, special packages, processes, and look-and feel appeal in collaboration with cross-company teams.
  • Negotiated and managed contracts with sub-contractors and vendors.

Fashion Buyer

LILABELLA | Exclusive Shopping
09.2010 - 2013
  • Responsible for all buying decisions; for the women wear, men wear, juniors and kids line.
  • Collaborate with many vendors and internal employees to ensure to get the right price and the best quality lines.
  • Analyzed the business and react with timely reorders and cancellations.
  • Maintained seasonal forecasting vs. buy plan.
  • Managed a multi-vendor opened-to-buy for apparel, accessories, and footwear categories that is brand appropriate.
  • Recommended changes to future product assortments and strategies.
  • Responsible for management and administration (writing orders, changes, cancellations, and necessary follow up) to ensured key shipments are delivered and processed.
  • Reviewed sales performance and marketplace information to identify and analyzed sales trends and business opportunities.
  • Strong market awareness exhibited through knowledge of relevant brands.
  • Understand core customer needs and buys to relevant attributes.

Sales & Store Manager

Super G / FAIRCHILD INC.
08.2008 - 06.2010
  • Responsible for managing, hiring, training, payroll, and employee development.
  • Supervising all personnel management.
  • Maintained and supervised customer log for sales.
  • Developed and achieved all sales and profits.
  • Coordinated with the sales team and determined sales objectives.
  • Assisted to forecast all sales activities and consistently met projected goals.
  • Monitored inventory on a daily basis and placed appropriate orders.
  • Maintained product knowledge for all fashion active activities.
  • Trained sales employees and managed the recruitment process.

Fashion Designer

JCS Apparel Group
11.2001 - 08.2006
  • Attend fashion shows and review garment magazines and manuals to analyze fashion trends, predictions, and consumer preferences.
  • Sketch rough and detailed drawings of apparel and accessories, and write specifications, such as color scheme, construction and material type.
  • Direct and coordinate with tech designers who draw and cut patterns, and construct sample as well as finished garments.
  • Confer with sales, management executives and clients regarding design ideas.
  • Arrange for showing of sample garments at sales meetings and fashion shows.

Education

Associate of Arts - Fashion Design

Santa Monica College
Santa Monica, CA
01.2000

Bachelor of Arts - Business Administration

University of Biltek
Istanbul
01.1996

High School Diploma - undefined

Rustu Uzel Readymade Clothing
Istanbul
01.1992

Skills

  • Program development
  • Market analysis
  • Personnel management
  • Promotional strategies
  • Strategic initiatives
  • Leadership skills
  • Vendor relations
  • Project oversight
  • Negotiation skills
  • Brand promotion
  • Sales conversion
  • Employee training
  • Travel coordination expert
  • Event organization specialist
  • Team coordination and leadership
  • Fluent in English and Turkish languages
  • Technical skills

Timeline

Executive Event Planner & Coordinator

GET/ EITC. LLC
11.2013 - 2022

Fashion Buyer

LILABELLA | Exclusive Shopping
09.2010 - 2013

Sales & Store Manager

Super G / FAIRCHILD INC.
08.2008 - 06.2010

Fashion Designer

JCS Apparel Group
11.2001 - 08.2006

Associate of Arts - Fashion Design

Santa Monica College

Bachelor of Arts - Business Administration

University of Biltek

High School Diploma - undefined

Rustu Uzel Readymade Clothing

Program and Office Manager

Reconnect Psychological Services
2022 - 2024

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