Serena Arellano
Pueblo West,CO
Summary
Efficient Office Assistant with 3 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Waitress
Pho 50
Pueblo West, CO
05.2023 - 11.2023
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Served food and beverages to patrons and confirmed complete orders.
- Prepared checks, itemizing total meal costs and taxes.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Delivered accurate checks at the end of each meal period.
Customer Service Representative
GCS
Pueblo, CO
10.2018 - 03.2020
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Promoted available products and services to customers during service, account management and order calls.
- Updated databases with new and modified customer data.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaint
Optician
JC Penny Optical
Pueblo, CO
01.2017 - 02.2018
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Provided recommendations on eye care products including cleaning solutions and lens cases.
- Instructed customers on how to care for, insert and remove contact lenses.
- Educated patients about proper use of corrective eyewear, lifestyle habits, diet, exercise, which can affect vision health.
- Evaluated prescriptions along with clients' work and personal visual requirements.
- Submitted patient insurance forms and managed simple bookkeeping.
- Calculated measurements for eyewear using optical measuring devices.
- Organized inventory according to product type and manufacturer specifications.
- Ordered stock from suppliers based on customer orders.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Greeted patients warmly upon arrival at office or store location.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
Education
High School Diploma -
South High School
Pueblo, CO05-2012
Skills
- Safe Food Handling
- Customer Service
- Guest Relations Management
- Call Handling
- Invoice Processing
- Data Entry
- Inventory Management
- File Maintenance
- Scheduling
Timeline
Waitress
Pho 50
05.2023 - 11.2023
Customer Service Representative
GCS
10.2018 - 03.2020
Optician
JC Penny Optical
01.2017 - 02.2018
High School Diploma -
South High School
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