Serena Armstrong
Fort Lauderdale
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
18
18
years of professional experience
Work History
Auditor
Petro Services Inc.
05.2024 - Current
- Performing audits on financial accounts to ensure the validity of financial data
- Ensuring financial transparency, accountability, and integrity within organizations
- Monitoring financial records to identify inconsistencies and possible fraudulent practices
- Meeting with employees and managers to collect information, analyze data, and identify problems
- Analyzing reporting systems, account balances, and balance sheets
Customer Service Associate
Mount Sinai Health System
05.2023 - 04.2024
- Re-scheduling patient appointments as required via telephone calls and written notification to patients
- Screening and routing patient calls to other departments efficiently, insuring accurate registration, appointment scheduling and follow-up appointment scheduling in database
- Maintaining close communication with the patients healthcare team
- Assisting with the educating of patients relatives regarding the required care
Sales Representative
PepsiCo
06.2011 - 09.2022
- Established sales goals by forecasting annual quotas and projecting expected volume for existing and new products
- Worked to ensure a neat and attractive environment, and assisted in the setup of visual displays
- Identified and maximized opportunities, and increased customer retention rates
- Analyzed sales and financial performances to effectively plan for increased future opportunities, while identifying obvious weak trends
- Consistently surpassed quotas by implementing effective strategies and equipping providers with powerful product knowledge
- Successfully managed a team of several people to meet and achieve goals
Customer Service Associate
United Cerebral Palsy
12.2009 - 05.2011
- Manage customer concerns and maintain positive relationships with an organization
- Answering calls and emails
- Identifying customer questions
- Providing solutions to customer queries
- Addressing customer complaints
- Redirecting customers to appropriate teams
- Developing professional relationships with customers
- Receiving orders
- Calculating charges
- Processing payments
- Monitoring customer satisfaction levels
Medical Assistant
SUNSHINE MEDICAL CENTER
03.2007 - 10.2009
- Mentors new staff, provides follow-up training, manages audits, oversees supply ordering, and tracks vaccine and medication inventories
- Works with Human Resources on maintaining training records and proof of credentials, certification, and licensure for non-provider staff
Education
Bachelors of Science - Healthcare Management
University of Phoenix-Online Campus
08.2023
Associate's degree - Medical Assisting
ATI College of Health
Miami, FL03.2006
Skills
- Communication skills
- Attention to Detail
- Management
- Medical Office Experience
- Knowledge management
- EMR Systems
- Project leadership (2 years)
- Project coordination (3 years)
- Conflict management (10 years)
- Customer service
- Team management (10 years)
- Computer skills
- Administrative experience
- Microsoft Office
- Office management
- Epic
- Clear communication
- Time management
- Multitasking and organization
- Critical thinking
- Analytical problem solving
Assessments
- Protecting patient privacy - Proficient
- Understanding privacy rules and regulations associated with patient records- Proficient
- Work motivation - Proficient
- Recruiting -Proficient
- Management & leadership skills: Impact & influence -Proficient
- Sales skills - Proficient
- Influencing and negotiating with customers-Proficient
- Customer focus & orientation -Proficient
- Responding to customer situations with sensitivity-Proficient
- Workplace safety - Proficient
- Understanding a target audience and how to best communicate with them-Proficient
- Customer service - Proficient
- Medical receptionist skills - Proficient
- Managing physician schedules and maintaining accurate patient records-Proficient
- Supervisory skills: Motivating & assessing employees — Proficient
- Data entry: Attention to detail — Proficient
Timeline
Auditor
Petro Services Inc.
05.2024 - Current
Customer Service Associate
Mount Sinai Health System
05.2023 - 04.2024
Sales Representative
PepsiCo
06.2011 - 09.2022
Customer Service Associate
United Cerebral Palsy
12.2009 - 05.2011
Medical Assistant
SUNSHINE MEDICAL CENTER
03.2007 - 10.2009
Associate's degree - Medical Assisting
ATI College of Health
Bachelors of Science - Healthcare Management
University of Phoenix-Online Campus
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