Serena Arrington
East Chicago,IN
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
25
25
years of professional experience
Work History
Store Manager
Dollar Tree Stores
Joliet, IL
12.2021 - 07.2024
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Overnight Team Lead
Walmart Inc.
Olympia Fields, IL
10.2016 - 10.2021
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Determined consumer needs to provide products and services appealing to larger market.
- Analyzed company's expenditures and developed financial models.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Assessed company operations for compliance with safety standards.
- Monitored operations and reviewed records and metrics to understand company performance.
Sales Associate
GameStop
Olympia Fields, IL
06.2016 - 02.2019
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built and maintained relationships with peers and upper management to drive team success.
- Helped customers find specific products, answered questions and offered product advice.
- Used technology resources to assist customers in locating and selecting items.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Supervisor
Country Squire Foods
Chicago Heights, IL
09.2006 - 09.2016
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Provided ongoing training to address staff needs.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Coached staff members to develop long-term career goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Complied with company policies, objectives and communication goals.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Cashier
Ultra Foods
Chicago Heights, IL
08.1999 - 09.2001
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Verified customer age requirement for alcohol or tobacco purchases.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Used suggestive selling techniques to promote add-on sales.
Education
High School Diploma -
Rich East High School
Park Forest, IL05-2002
Skills
- Talent Recruitment
- Shift Scheduling
- Operations Management
- Supply Ordering
- Retail Inventory Management
- Store operations oversight
- Team Development
- Risk Management
- Operational budgeting
- Store Merchandising
- Payroll Management
- Employee Training
- Inventory Control
- Problem-Solving
- Leadership Development
- Recruiting and Hiring
- Multitasking and Organization
References
References available upon request.
Timeline
Store Manager
Dollar Tree Stores
12.2021 - 07.2024
Overnight Team Lead
Walmart Inc.
10.2016 - 10.2021
Sales Associate
GameStop
06.2016 - 02.2019
Supervisor
Country Squire Foods
09.2006 - 09.2016
Cashier
Ultra Foods
08.1999 - 09.2001
High School Diploma -
Rich East High School
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