Serena Bartholomew
New Orleans,Louisiana
Summary
High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization.
Overview
9
9
years of professional experience
Work History
Front Office Manager
Ramada Hotel Wytheville
New Orleans, LA
06.2022 - 12.2023
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
Customer Service Manager
Marshalls & HomeGoods
Harvey, LA
01.2020 - 06.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Developed policies and procedures related to customer service operations.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
Night Auditor
Hampton Inn By Hilton
New Orleans, LA
03.2015 - 10.2020
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Maintained a secure environment for the protection of guests' property and assets.
Education
Some College (No Degree) - Accounting And Business Management
Nunez Community College
Chalmette, LASkills
- Workflow Coordination
- Oral and writing communication
- Proficient in [Software]
- Proposal Writing
Timeline
Front Office Manager
Ramada Hotel Wytheville
06.2022 - 12.2023
Customer Service Manager
Marshalls & HomeGoods
01.2020 - 06.2023
Night Auditor
Hampton Inn By Hilton
03.2015 - 10.2020
Some College (No Degree) - Accounting And Business Management
Nunez Community College
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