Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serena Beathley

Hudson

Summary

Dynamic professional with a proven track record excelling in customer satisfaction and relationship building. Demonstrated leadership in training new staff and streamlining processes, enhancing service quality. Skilled in cash handling and strategy development, fostering loyalty and engagement through exceptional service and effective communication.

Overview

3
3
years of professional experience

Work History

Associate

Klemm's Bakery
05.2025 - 08.2025
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Head Hostess

Friendly Red's Tavern
04.2024 - 09.2024
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Promoted business loyalty by fostering positive customer relationships.

Sales Associate

Zumiez
06.2022 - 09.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.

Education

No Degree - Biology

University of Massachusetts, Amherst
Amherst, MA
05-2028

High School Diploma -

Central Catholic High School
Lawrence, MA
05-2024

Skills

  • Cash handling
  • Customer interaction
  • Leadership qualities
  • Relationship building
  • New hire training
  • Scheduling
  • Office administration
  • Cross-functional teamwork

Timeline

Associate

Klemm's Bakery
05.2025 - 08.2025

Head Hostess

Friendly Red's Tavern
04.2024 - 09.2024

Sales Associate

Zumiez
06.2022 - 09.2022

No Degree - Biology

University of Massachusetts, Amherst

High School Diploma -

Central Catholic High School

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