Serena Bell
Waldorf,MD
Summary
Polite and professional Call Center Specialist successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Medical Secretary
Foxhall Internist
01.2021 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Reduced wait times for patients by effectively coordinating lab tests, imaging studies, and consultations with other healthcare providers.
- Responded to inquiries from patients regarding billing, scheduling and appointment changes.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
Financial Specialist II
Inova Fairfax Medical Campus
05.2019 - 03.2021
- Accepts responsibility to review and correct errors before completion and routes to others for review when appropriate.
- Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services such as medical assistance programs, loans and grants.
- Improved financial reporting accuracy by streamlining data collection processes and implementing automated solutions.
- Requests/secures balance due payments from patients in accordance with established policies and procedures.
- Stays current with relevant insurance, contractual and/or third party payer regulations, medical policies, transaction/code sets and general payment methods needed to ensure proper adjudication and compliance with industry standards.
Unit Secretary
Inova Fairfax Medical Campus
06.2016 - 04.2019
- Greeted patients, answer multi-line phone system and provide appointment details based on needs
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Coordinates with other departments to assist or transport patients/visitors requiring special attention/support. Interviews patients to secure and document required medical, financial, demographic and insurance information.
Education
Human Resources Management
University of Phoenix
Tempe, AZHigh School Diploma -
Thomas Stone High School
Waldorf, MD06.2009
Skills
- Patient Check-In
- Payment Collection
- Clinical Support
- Patient Scheduling
- EMR Updating
- Administrative Support Experience
- Insurance Verification
- Electronic Recordkeeping
Timeline
Medical Secretary
Foxhall Internist
01.2021 - Current
Financial Specialist II
Inova Fairfax Medical Campus
05.2019 - 03.2021
Unit Secretary
Inova Fairfax Medical Campus
06.2016 - 04.2019
Human Resources Management
University of Phoenix
High School Diploma -
Thomas Stone High School
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