Serena Bishop
Chandler,AZ
Summary
Specializes in mental health support and crisis intervention, utilizing strong assessment skills to develop and implement customized treatment plans. Coordinates with multidisciplinary teams to ensure client access to vital community resources, enhancing recovery outcomes. Demonstrates expertise in crisis intervention and client advocacy, creating personalized strategies based on thorough assessments. Collaborates with diverse teams to improve client recovery and support mental health initiatives.
Overview
14
14
years of professional experience
Work History
Mental Health Outreach Clinician
Fraser Health Authority
Surrey, Canada
04.2022 - 05.2025
- Completed Mental Health Assessments, developed and implemented mental health and recovery oriented treatment options and plans in collaboration with clients and other interdisciplinary team members
- Support the intake process and assess client's needs by gathering history/ information via interviews to perform initial mental health, substance use and risk assessments
- Collaborating with interdisciplinary team to determine the most appropriate care and assessing the need for emergent crisis intervention
- Provided individual and group support using a variety of interviewing supportive counseling and assessment methods.
- Facilitated client access to community services and rehabilitation programs, coordinating with service providers to enhance client support
- Advocated for clients by providing referrals to community treatment alternatives, including family therapy, substance use treatment, and victim assistance programs
- Shared responsibility amongst a team to manage cases and formulate recovery plans and goals.
- Made necessary arrangements for clients to be admitted to hospital when required including on an involuntary basis
- Maintained client records by recording information such as client assessments, charting client information via clinical information systems
- Preparing progress notes and reports in accordance with policies and procedures to meet standards in accordance with the Freedom of Information Act
- Provided education to staff, clients and their families regarding the impact of mental health and substance
- Engaged in ongoing education to stay current with clinical practices, enhancing service delivery to clients
- Participated as a member of local committees and advisory boards
- Participated in clinical research and program evaluation relevant to the needs of clients, families, hospitals, and the community
Correctional Officer/ Mental Health Liaison officer
Ministry of Justice: B.C Corrections
Surrey, Canada
09.2011 - 04.2022
- Provide comprehensive mental health services to clients incarcerated
- Completed assessments and coordinated admissions by ensuring completion of required forms and procedures
- Support clients while in custody via case planning, rehabilitation programs and discharge planning
- Organized clinical leadership meeting regarding client risks, barriers and progress while incarcerated
- Maintain safety and security of clients while incarcerated
- Assessed clients for suitable placement based on their level of mental health needs while incarcerated
- Supervised and provided work direction to staff, established clinical priorities in regulation with the B.C provincial government laws
- Coordinated quality improvement and risk management for high risk offenders
- Completed regular documentation on clients incarcerated and maintained the duties of regular unit officer (assessing for risk, De-escalating conflict between inmates, maintaining regular counts and lockdowns, participated in routine frisks and searches for contraband
- Escorted clients throughout the building and supervised them during medication distribution
- Organized and delivered Core programming to inmates in a group setting (Violence Prevention, Substance Abuse Management and Healthy Relationships
- Supervised client visitations with public members within a maximum security facility
Victim services Caseworker
Ministry of Justice: Victim Safety Unit
Vancouver, B.C Canada
04.2013 - 04.2014
- Notified registered victims and protected parties while creating safety plans tailored to individual needs.
- Information to victims and civil protected parties who have significant safety concerns about the status of an adult accused/ offender being supervised by B.C. Corrections in the community or custody
- Assessed service needs of high risk victims and other protected parties
- Coordinated and arranged services for victims by collaborating with local service providers and ensuring follow-up support.
- Facilitated immediate response during emergencies to support victims in distress.
- Responded to requests for information from victims and other victim service workers including case specific information about the criminal justice system and victim related legislation
- Maintained regular contact with registered victims, offering court support, clarifying court procedures, and assisting with victim impact statements.
- Maintained documentation and information on electronic database ensuring all contact and service provisions is properly documented
- Informed regional staff, community groups and agencies of the role and function of the team by providing regular updates
Education
BSc Hons Hons - Psychology & Forensic Science
University of the West of England
Bristol, EnglandCorrectional officer training & Mental Health Officer training certificate - specialized
Justice Institute of B.C
B.CSkills
- Crisis intervention and emergency response
- Care and treatment planning
- Client advocacy and customer service
- Communication skills and resource coordination
- Time management and adaptability
- Technology proficiency and computer literacy
- Mental health assessment and case management
- Assessment expertise
- Resilience building
- Motivational interviewing techniques
- Ethical practice standards
- Client engagement strategies
- Conflict mediation skills
- Records management systems
- Psychosocial assessment expertise
- Community outreach initiatives
- Patient-centered care approaches
- Problem-solving aptitude
Timeline
Mental Health Outreach Clinician
Fraser Health Authority
04.2022 - 05.2025
Victim services Caseworker
Ministry of Justice: Victim Safety Unit
04.2013 - 04.2014
Correctional Officer/ Mental Health Liaison officer
Ministry of Justice: B.C Corrections
09.2011 - 04.2022
BSc Hons Hons - Psychology & Forensic Science
University of the West of England
Correctional officer training & Mental Health Officer training certificate - specialized
Justice Institute of B.C