Serena Blount
St Louis,MO
Summary
Accomplished Maintenance and Operations Manager with extensive experience at DuPont, recognized for implementing process improvement strategies that significantly boost operational efficiency and team productivity. Proficient in data analysis and cross-functional collaboration, consistently achieving enhanced performance and safety compliance under pressure.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Maintenance and Operations Manager
Elementis Specialties
St Louis, Missouri
02.2024 - Current
- Guided employees on understanding and meeting changing customer needs and expectations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Built strong operational teams to meet process and production demands.
- Implemented successful business strategies to increase revenue and target new markets.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Developed and implemented operational procedures to ensure quality standards are met.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
Maintenance and Utilities Manager
DuPont
Parlin, NJ
11.2022 - 01.2024
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Recruited and hired qualified candidates to fill open positions.
- Proposed or approved modifications to project plans.
- Established processes to ensure efficient workflow throughout the organization.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Trained employees on additional job positions to maintain coverage of roles.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Contract Administrator
DuPont
Circleville, OH
04.2019 - 11.2022
- Inspected contract work operations to check compliance with plans and specifications.
- Liaised with leadership team to review and approve contract terms and conditions.
- Negotiated amendments or modifications to existing contracts as necessary.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Developed processes for tracking contract performance metrics such as cost savings or efficiency gains.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Reviewed vendor invoices for accuracy prior to payment processing.
- Gathered contractor quotes for careful review to determine best options for company.
- Strengthened documentation traceability, developing organizational systems for contracts, records, reports and agendas.
- Established work procedures or schedules to organize daily work of administrative staff.
- Managed subcontract administration and compliance and coordinated contract closeouts.
- Attended meetings between clients and contractors to provide support during negotiations.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Maintenance Coordinator and Supervisor
DuPont
Circleville, Ohio
12.2013 - 04.2019
- Collaborated with other departments to ensure that their maintenance requirements were met in a timely manner.
- Kept records of parts and equipment used in projects to update inventory.
- Allocated material and labor resources to promote on-time and under-budget project completion.
- Identified and resolved HVAC failures to restore comfort during extreme weather.
- Coordinated with external vendors for repair services when necessary.
- Performed emergency repairs during off-hours to restore essential utilities.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Ensured that safety regulations were followed at all times during maintenance operations.
- Maintained detailed records of maintenance activities, ensuring accuracy and completeness.
- Communicated with distributors to acquire necessary equipment for projects.
- Verified that all relevant documents, such as permits, licenses, and inspection reports, were up-to-date before any work was performed.
- Participated in team meetings focused on developing innovative approaches towards problem solving within the organization.
- Delegated work to staff, setting priorities and goals.
- Repaired and maintained permanent structures and fencing regularly to improve building presentation and safety.
- Trained newer staff members to properly and effectively use on-hand tools and equipment to avoid mishaps or inefficiencies.
- Monitored employee work levels and optimized performance with strategic approaches.
- Filled out work orders, repair logs and maintenance plans to document work completed.
Education
MBA - Business Administration
Ohio Christian University
Circleville, OH05-2020
Skills
- Performance monitoring
- Health and safety compliance
- Performance reporting
- Production
- Incidents management
- Startup turnaround strategies
- Process improvement strategies
- Process improvement
- Cost reduction and containment
- Lean manufacturing and design
- Quality assurance and control
- Project leadership
- Staff management
- Onboarding and orientation
- Data management
- Cross-functional coordination
- Complex problems analysis
- High-pressure environments
- Contract management
- Goal setting
- Performance evaluations
- MS office
- Data analysis
- Business intelligence
- Procedure development
- Team leadership
Certification
- CPIM I
- ISO 9001:2015 1st Party Auditor Certification
- Green Belt Certification
- Root Cause Failure Analysis (RCA) Facilitator
Timeline
Maintenance and Operations Manager
Elementis Specialties
02.2024 - Current
Maintenance and Utilities Manager
DuPont
11.2022 - 01.2024
Contract Administrator
DuPont
04.2019 - 11.2022
Maintenance Coordinator and Supervisor
DuPont
12.2013 - 04.2019
MBA - Business Administration
Ohio Christian University
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