Compassionate and driven leader, well-versed in developing effective lesson plans, maintaining positive relationships with parents and instructing students with various levels of learning challenges. Seeking to change careers to a filed where I can utilize my strong communication skills, my desire to help others while working in a fast paced industry.
Hi, I’m
Serena Bockelman
Death Care
Danville,CA
Summary
Overview
16
years of professional experience
Work History
First Steps Child CareBelmont, CA
Head Teeacher
04.2014 - Current
Job overview
- Drove operational improvements which resulted in savings and improved profit margins
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student centered learning
- Promoted and modeled lifelong love of learning and reading
- Connected with parents and community organizations to promote involvement
- Consulted with parents to build and maintain positive support networks and support continuing education strategies
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Sanitized toys and play equipment each day to maintain safety and cleanliness
San Francisco ParatransitSan Francisco, CA
Reservationist
12.2011 - 08.2015
Job overview
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
- Provided customers with information about availability and pricing
- Handled billing information over phone
- Drove operational improvements which resulted in savings and improved profit margins
- Maintained excellent attendance record, consistently arriving to work on time
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs
Self EmployedSacramento, CA
Ladybug Childcare
02.2009 - 07.2010
Job overview
- Worked with children individually and in groups to teach social, communicative and problem-solving skills
- Maintained effective schedule balance between rest periods, active play and instruction
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
- Met with parents about daily activities, positive developments and issues
- Managed safety and security of all children under care
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Cross-trained existing employees to maximize team agility and performance
Education
San Francisco Community CollegeSan Francisco, CA
Associate of Arts from Child Development
2009
University Overview
San Francisco International Studies Academy San Francisco, CA
High School Diploma
2007
University Overview
Skills
- Strategic Planning
- Problem resolution
- Multi-tasking
- Team building
- Organization
- Process improvement
- Communications
Timeline
Head Teeacher
First Steps Child Care
04.2014 - Current
Reservationist
San Francisco Paratransit
12.2011 - 08.2015
Ladybug Childcare
Self Employed
02.2009 - 07.2010
San Francisco Community College
Associate of Arts from Child Development
San Francisco International Studies Academy
High School Diploma
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