Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Awards
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Serena Braden

Nashville,IN

Summary

Dedicated professional with extensive experience at Circle K, excelling in customer service and, high standards and strong background in efficient and effective cleaning techniques. Proven ability to enhance facility hygiene and maintain high standards of cleanliness, known for reliable and thorough cleaning practices, contributing to a significant reduction in guest complaints. Skilled in using cleaning tools and following safety procedures. Strong time management and problem-solving skills ensure exceptional service delivery in fast-paced environments. Skilled in sanitizing, productivity, and organization. Team-oriented with focus on collaboration and adaptability to meet changing needs.

Overview

16
16
years of professional experience

Work History

Cleaner

BC Services
04.2025 - 06.2025
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Vacuumed rugs and carpeted areas in rooms and corridors.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.

Cashier

AMACO
02.2022 - 06.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Increased sales of promotional items by informing customers about current offers.
  • Reduced processing errors by meticulously following transaction procedures.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Assisted with food service and making pizza (etc) when coworkers left from their shift.
  • Followed sanitary procedures as according to the Health Department.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
  • Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
  • Streamlined cleaning processes to increase efficiency without compromising on quality.
  • Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.
  • Collaborated with maintenance team to identify and resolve issues requiring repair, enhancing overall facility safety.
  • Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
  • Tried to implement recycling program, which would have significantly reducing waste and promoting environmental responsibility.
  • Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
  • Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
  • Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
  • Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Used vacuum to clean carpeted areas in sales area, lobbies and corridors.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Ran reports at the end of each night for the POS system.
  • Discounted food at certain times of the day to ensure less waste per management.

Assistant Manager

Circle K
06.2014 - 10.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Performed deep-cleaning tasks for carpets and window treatments to extend their lifespan and maintain appearance.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
  • Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
  • Contributed to team efforts by training new staff on best practices in cleaning and maintenance.
  • Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
  • Fostered safer work environment by promptly addressing spills and potential hazards.
  • Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees.
  • Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
  • Used vacuum and broom to clean carpeted areas in offices, lobbies and corridors.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Streamlined cleaning processes to increase efficiency without compromising on quality.
  • Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
  • Enhanced client satisfaction with thorough cleaning and maintenance of all at the store.
  • Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
  • Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Cleaned and sanitized bathrooms and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.

Sales Representative

Circ Newsies
11.2012 - 06.2013
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through networking and relationship building.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Exceeded sales targets through effective planning and goal setting.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Participated in trade shows and conferences to network and generate leads.
  • Built relationships with customers and community to promote long term business growth.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Prompted people for conversation, then pitched the deal and sold them newspaper subscriptions.

Greenhouse Worker

Cit E Scapes
02.2010 - 12.2010
  • Unloaded plants and nursery items from delivery trucks.
  • Assisted customers with finding requested plants and flowers.
  • Improved overall greenhouse efficiency by maintaining clean and organized workspaces.
  • Planted, cultivated and harvested various types of trees, shrubs, and plants.
  • Contributed to increased sales with skillful transplanting and propagation of plants for retail display.
  • Facilitated smooth workflow among team members through clear communication and effective delegation of responsibilities.
  • Enhanced plant growth by implementing effective watering and fertilization techniques.
  • Ensured optimal growing conditions with diligent monitoring and adjusting of temperature, humidity, and lighting levels.
  • Provided exceptional customer service when assisting visitors with plant selections or answering questions about care instructions.
  • Strengthened team performance by collaborating on various greenhouse tasks and sharing knowledge with colleagues.
  • Conducted thorough inspections for pests or diseases to maintain healthy plant populations.
  • Aided in the timely completion of planting projects by preparing cuttings for transplantation into designated areas.
  • Stayed abreast of industry trends and best practices to continually improve greenhouse operations, resulting in increased productivity and profitability.
  • Boosted crop yield through attentive pruning, staking, and tying of plants.
  • Ensured optimal plant health by consistently monitoring greenhouse temperature and humidity levels.
  • Optimized plant spacing to increase air circulation and reduce risk of disease.
  • Maintained cleanliness and order in greenhouse, contributing to safe and efficient work environment.
  • Got certified through (Bonide) to introduce beneficial insects for natural pest control, reducing reliance on chemical pesticides.
  • Identified and addressed signs of plant disease swiftly, preventing spread within greenhouse.
  • Participated in workshops and seminars to stay up-to-date with latest greenhouse management practices.
  • Participated in trade shows and conferences to network and generate leads.
  • Streamlined transplanting process, allowing for quicker adaptation of plants to new environments.
  • Utilized pruning techniques to shape plants and improve their aesthetic appeal to customers.
  • Coordinated with management team to ensure timely and accurate fulfillment of plant orders.
  • Communicated with coworkers and management to report challenges.
  • Regulated watering and fertilizing to avoid waste while nurturing plants.
  • Checked system to receive orders and directions to correct item locations.
  • Used effective weed control methods, promoting plant growth.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by ensuring they had all the necessary components for their newly selected plant.
  • Set up new sales displays with fresh merchandise.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts (if needed) to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business..
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Increased sales of promotional items by informing customers about current offers.
  • Reduced processing errors by meticulously following transaction procedures.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Greeted customers entering store and responded promptly to customer needs.
  • Curated potted plans for delivery and installation of plants.
  • Certified by Bonide (Natural Eco-friendly Company) about products and avenues that are not chemically based, to treat as pesticides, fertilizers etc.
  • Designed and planted topiaries, a main specialty.
  • Restocked and organized merchandise in front lane.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Housekeeper

Comfort Inn & Suites
05.2009 - 11.2009
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Operated electronic backpack vacuums and floor sweepers.
  • Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
  • Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
  • Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
  • Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
  • Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
  • Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
  • Achieved significant reduction in lost and found items through diligent room checks upon cleaning.
  • Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Achieved guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
  • Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
  • Enhanced property appearance by contributing to outdoor cleaning efforts.
  • Routinely emptying ashtrays.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Swept tight spaces and around furniture to remove built up dust and cobwebs.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Handled requests for extra linens, toiletries and other supplies.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Returned emptied garbage receptacles to proper locations.
  • Polished fixtures to achieve professional shine and appearance.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Dusted picture frames and wall hangings with cloth.

Education

Brown County High School
Nashville, IN

Skills

  • Cleaning, Disinfecting, and Sanitizing practices
  • Sweeping, mopping, dusting and waste management
  • Housekeeping; Commercial and Residential cleaning
  • Customer service and basic mathematics
  • Productivity, Exceptional time management and Task prioritization
  • Teamwork and collaboration; Administrative support
  • Problem-solving and Decision-making
  • Efficient cleaning techniques
  • Proper Chemical and Hazardous material handling
  • Conscientious and Detail-oriented; Attention to detail
  • Health and safety compliance and regulations
  • Quality control
  • Confidentiality awareness
  • Multitasking ability and organization skills
  • Verbal and written communication
  • Basic maintenance; Hand and power tool operation
  • Adaptable and Flexible; Schedule flexibility

Accomplishments

  • Achieved selling a $400 topiary by designing, getting cutting/ starts from plants, and planting with accuracy, class and efficiency.


Timeline

Cleaner

BC Services
04.2025 - 06.2025

Cashier

AMACO
02.2022 - 06.2025

Assistant Manager

Circle K
06.2014 - 10.2019

Sales Representative

Circ Newsies
11.2012 - 06.2013

Greenhouse Worker

Cit E Scapes
02.2010 - 12.2010

Housekeeper

Comfort Inn & Suites
05.2009 - 11.2009

Brown County High School

Awards

1998 Grand Award Winner of the Indianapolis 500 Festival of Art


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Serena Braden