Serena Brooks

Manager responsible for leading integration of enterprise platforms, and mentoring a team working with Oracle (SaaS), Cloud & On-Prem Applications, Databases, Middleware tools, OIC & MuleSoft, etc. Lead transformation and develop technologies to achieve our mission: connect people and work.

• Lead innovation and strategy for enterprise platform and database integrations. 10+ direct reports.
• Define, design, build, implement, maintain, and support systems for key business processes.
• Manage database development and administration for finance, payroll, tax, and EOY activities.
• Build well-integrated & scalable designs. Assist with Robotic Process Automation (RPA)
• Collaborate with vendors, consultants, users, and customers to build and troubleshoot solutions.
• Communicate effectively with technical teams, cross-functional teams, and business leadership.
• Convey strategic vision and roadmap. Adjust communication for technical & business audiences.
• Drive efficiency, scale, stability, agility, and innovation. Explore ways to reduce technical debt.
• Establish, adopt, and evangelize architecture standards, principles, patterns, and processes.
• Increased team productivity by implementing streamlined processes and effective communication strategies.

• Integration Developer responsible for designing, developing, testing, implementing, and documenting and deploying software applications to support integration, year-end tax, financial and invoicing business functions with a focus on process improvement.
• Designed, developed and implemented a cloud based web application to provide self-service reporting and data management for general ledger data utilized by several tax processes.
• Requirements gathering, providing analysis, and developing recommendations for software solutions; interviewing and onboarding new team members.

• IT Manager, responsible for operational and strategic planning; project planning; organizing and negotiating the allocation of resources
• Manage the development, deployment, monitoring and maintenance, upgrade and support of all IT systems
• Analyze, benchmark and make recommendations for growth and improvements to IT infrastructure and systems
• Work with stakeholders to define business and systems requirements for new technology implementations
• Develop business case justification and cost/benefit analyses for IT spending and initiatives
• Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation and disciplinary actions
• Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.

• Responsible for planning, designing, developing, testing, implementing and documenting software applications to support business functions including internet and in-house payment processing systems
• Other responsibilities include requirements gathering, providing analysis and developing recommendations for software solutions; writing and maintaining technical specifications and documentation including use cases, data flow diagrams, cost benefit analyses and statement of work documents; vendor relations, contract development and oversight of vendor projects
• Self-directed developer responsible for developing, integrating, implementing, supporting and enhancing C# and Java applications to enable integration between the billing system and multiple payment streams including a SaaS payment processing system to process payments, provide customer billing information and streamline payment workflows
• Developed formal financial, operations, human resource and payroll reports and portals
• Key resource responsible for data mining, ad-hoc data reporting and analysis
• Documented systems, servers, common issues and contact information for each application to improve application support and knowledge transfer.

• Senior Developer on the e-Commerce applications team responsible for web application development and maintenance; requirements gathering; use case development; Agile sprint planning, story and task development; technical specification and training documentation; training, support and support planning
• Developer on e-commerce application team responsible for collaborating with business users to gather requirements, code, test and release enhancements in an Agile SCRUM development environment
• Managed the work backlog for legacy system and coordinated work items among several developers
• Served as Maintenance coordinator, where I coordinated the software release cycle
• My responsibilities included collaborating with analysts, developers, testers and production assurance staff to coordinate items for bi-monthly builds and monthly releases and facilitated impediment resolution
• Attended Change Board meetings to communicate changes included in a release, coordinate resources and manage any environmental impacts we may encounter
• As a Senior Level Developer, I worked with a team of developers and testers to re-platform e-commerce application from ASP to C# .NET utilizing SCRUM methodology
• Developed reusable code modules for middle tier business objects and data access layers using C# and database objects in SQL Server.