Serena Brown
Norristown,PA
Summary
Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Instacart Shopper
Instacart
San Francisco, CA
03.2024 - 09.2024
- Prepared orders for delivery, including selecting items from shelves, bags and boxes.
- Verified product quality and quantity against customer orders.
- Scanned products using hand-held scanners.
- Processed payments accurately and efficiently.
- Provided exceptional customer service throughout the shopping experience.
- Sorted merchandise according to type and size for easy retrieval during order fulfillment process.
- Resolved customer complaints quickly and professionally.
- Followed all safety protocols while handling food items such as raw meats, produce and dairy products.
- Informed customers about specials, new products or promotions available in store.
- Monitored expiration dates on items to guarantee freshness for customers.
- Ensured accuracy of orders by double checking contents before bagging each item.
Team Member
Taco Bell
Flemington, NJ
09.2022 - 01.2023
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Greeted customers upon entering the store with friendly demeanor.
- Developed positive customer relationships through friendly greeting and excellent service.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Looked for ways to go above and beyond job requirements.
- Identified needs of customers promptly and efficiently.
Team Member
McDonald's
Lawrenceville, NJ
08.2022 - 09.2022
- Provided customer service support to ensure satisfaction.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Looked for ways to go above and beyond job requirements.
- Identified needs of customers promptly and efficiently.
Prep Line Cook
Compass Group USA
Pennington, NJ
03.2022 - 04.2022
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and seeding vegetables.
- Maintained a clean and sanitary work area by adhering to all safety standards.
- Assembled food orders according to recipes and instructions provided by chefs or supervisors.
- Followed proper food handling methods as outlined by health department guidelines.
- Monitored product freshness and rotation of ingredients to ensure quality standards were met.
- Assisted with menu item preparation including chopping vegetables, marinating meats and preparing sauces.
- Operated kitchen equipment such as ovens, grills, stoves and slicers according to manufacturer's instructions.
- Ensured that all foods were cooked at the appropriate temperatures for safe consumption.
- Adhered to all company policies related to food safety and sanitation practices.
- Sliced meats and cheeses for sandwiches using a variety of specialized knives.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Measured and weighed food items to comply with portion requirements.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Sliced meats to prepare for cooking and assembly of menu items.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Senior Food Service Handler
Ann Klein Forensic Center
Trenton, NJ
06.2017 - 07.2020
- Operated kitchen equipment such as ovens, stoves, grills, slicers, grinders, blenders, and mixers.
- Maintained cleanliness of work areas throughout shift including counters, tables, shelves and floors.
- Ensured proper portioning of all prepared food items for customer orders.
- Monitored temperatures of freezers and refrigerators to ensure safe storage standards were met.
- Ensured compliance with health department regulations regarding food handling practices.
- Adhered to safety protocols when operating kitchen equipment or handling hazardous materials.
- Established standard operating procedures for food production processes.
- Provided guidance to subordinates regarding proper usage of kitchen tools or equipment.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Maintained order and cleanliness of work areas to conform with health codes.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed variety of duties related to food service.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Cleaned and sanitized utensils, dishes or silverware.
- Monitored temperatures of prepared food and cold-storage areas.
- Took and recorded temperatures of food, refrigerators and freezers.
Tobacco Manager
QuickChek
Pennington, NJ
03.2018 - 12.2019
- Managed inventory of tobacco products, ensuring adequate stock levels were maintained.
- Provided customer service related to tobacco product inquiries, including information on availability and pricing.
- Maintained proper display of all tobacco products in accordance with company standards.
- Ensured compliance with all applicable local, state and federal laws regarding sale of tobacco products.
- Performed daily cash management duties such as reconciling tills at end of shift or day's business operations.
- Ordered additional supplies as needed when stock was running low.
- Implemented promotions and special offers for certain brands or varieties of tobacco products.
- Reported any suspicious activity related to underage purchasing attempts or illegal activities.
- Communicated regularly with regional manager regarding store performance metrics.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Handled customer complaints and issues, ensuring satisfaction and maintaining the store's reputation.
Overnight Team Member
QuickChek
Pennington, NJ
09.2017 - 03.2018
- Greeted customers upon arrival and provided excellent customer service.
- Maintained cleanliness of the premises, including sweeping, mopping, dusting and disposing of trash.
- Organized merchandise on shelves according to store policies.
- Stocked shelves with products in an orderly manner.
- Assisted customers with finding items they were looking for.
- Processed payments using cash registers and computers.
- Adhered to company policies and procedures while handling customer complaints effectively.
- Interacted with customers professionally while resolving their issues effectively.
- Picked up boxes and related trash from sales floor.
- Followed instructions to properly arrange merchandise items.
- Identified and quickly handled spill clean-up.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
Mid/Deli Manager
Bjs Wholesales Club
Hamilton, NJ
09.2014 - 04.2016
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Supervised deli staff to ensure efficient customer service.
- Trained new employees on proper food handling techniques and safety regulations.
- Ordered necessary deli supplies to maintain stock levels.
- Developed weekly schedules for deli staff to ensure adequate coverage during peak hours.
- Monitored daily sales reports to maximize profitability.
- Maintained accurate records of inventory and product ordering cycles.
- Resolved customer complaints in a professional manner.
- Created promotional displays to attract customers to the deli section.
- Established policies and procedures for the safe storage and rotation of food products.
- Provided guidance and mentorship to team members on how best to serve customers' needs.
- Addressed employee performance issues promptly while also providing feedback and coaching as needed.
- Conducted regular inspections of all refrigeration units to ensure temperature compliance with health codes.
- Implemented cost-saving measures such as portion control, waste management.
- Managed daily operations of the deli including staffing, scheduling, merchandising.
- Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
- Reduced costs by controlling portion sizes and eliminating all types of waste.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Completed regular inventories of food and material stocks.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored temperatures of prepared food and cold-storage areas.
- Explained goals and expectations required of trainees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Observed food safety and sanitation protocols to reduce germ spread.
- Coached staff on strategies to enhance performance and improve customer relations.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Front End Supervisor
Bjs Wholesales Club
Hamilton, NJ
03.2013 - 09.2014
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Maintained accurate records of inventory, sales, and employees.
- Trained new employees in customer service techniques and store policies.
- Organized staff schedules to maximize efficiency while minimizing labor costs.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Resolved customer complaints in a professional manner.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Supervised the proper maintenance of all equipment used at the checkout area.
- Established key performance indicators for front end personnel and monitored progress against them regularly.
- Investigated incidents reported by customers or staff members involving theft or fraud at the checkout area.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed customer complaints and rectified issues to complete satisfaction.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained, managed and motivated employees to promote professional skill development.
- Directed and supervised staff performance.
- Used Point of Sale register system to complete transactions.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Coached staff on strategies to enhance performance and improve customer relations.
- Mentored newly hired staff in upselling techniques to improve sales.
Education
Certificate - Computerized Accounting
Harris School of Business
Lawrence, NJ06-2010
Some College (No Degree) - Accounting
University of Phoenix
Tempe, AZSome College (No Degree) - Accounting
Ashford University
San Diego, CASome College (No Degree) - Information Technology
Mercer County Community College
Trenton, NJSkills
- Reading comprehension
- Route planning
- Hospitality and accommodation
- Delivery management
- Vehicle upkeep
- Order accuracy
- Strong work ethic
- Product picking
- Payment processing
- Planning and organization
- Flexible schedule
- Shopping management
- Customer relations
- Verifying order accuracy
- Prioritizing orders
- Delivery organization
- Upbeat and outgoing attitude
- Strong interpersonal skills
- Decision-making
- Product awareness
- Delivery procedures
- Heavy lifting
- Purchase recommendations
- Attention to detail
- Product knowledge
- Customer service
- Sales proficiency
- Order proofing
- Accurate money handling
- Trend forecasting
- Deadline driven
- Sales expertise
- Verbal and written communication
- Merchandise selection
- Documentation and reporting
- Physical stamina
- Advertising and marketing
- Relationship building
- Product expertise
Accomplishments
- Team Member of the Month
- Team Member of the Year
Certification
- Accounting
- Intermediate Microsoft Word
- Excel
- Powerpoint
- Quickbooks
- Bookkeeping
- Accounts Payable and Receivable
Timeline
Instacart Shopper
Instacart
03.2024 - 09.2024
Team Member
Taco Bell
09.2022 - 01.2023
Team Member
McDonald's
08.2022 - 09.2022
Prep Line Cook
Compass Group USA
03.2022 - 04.2022
Tobacco Manager
QuickChek
03.2018 - 12.2019
Overnight Team Member
QuickChek
09.2017 - 03.2018
Senior Food Service Handler
Ann Klein Forensic Center
06.2017 - 07.2020
Mid/Deli Manager
Bjs Wholesales Club
09.2014 - 04.2016
Front End Supervisor
Bjs Wholesales Club
03.2013 - 09.2014
- Accounting
- Intermediate Microsoft Word
- Excel
- Powerpoint
- Quickbooks
- Bookkeeping
- Accounts Payable and Receivable
Certificate - Computerized Accounting
Harris School of Business
Some College (No Degree) - Accounting
University of Phoenix
Some College (No Degree) - Accounting
Ashford University
Some College (No Degree) - Information Technology
Mercer County Community College
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