SERENA BRUNSON
Ozone Park,NY
Summary
Transportation Bus Driver supports commuting efforts by transporting passengers over scheduled routes and special excursions. Adheres to safety practices and follows codes, policies, regulations and laws for operating passenger vehicles while preparing and maintaining accurate records. Maintains valid class B driver license with P and S endorsement and consistently exercises sound judgment to identify issues and create action plans. Experienced Bus Operator offering exceptional skills in route planning gained during 20 years in transportation. Demonstrated record of safe and efficient vehicle operations combined with top-notch client satisfaction scores. Operative professional with solid background in customer service and providing safe and comfortable rides to passengers. Solid understanding of city streets and traffic laws. Knowledgeable in bus maintenance and safety protocols to provide safe and timely transportation for passengers.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Bus Driver
New York City Transit Authority
01.2006 - 08.2023
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
- Trained new bus drivers in company policies, route navigation techniques, and safety protocols to ensure smooth onboarding experiences.
- Remained current on local traffic regulations and attended regular training sessions to maintain up-to-date knowledge of industry best practices.
- Maintained open communication lines with dispatchers to report any delays, accidents or emergencies encountered while on the road.
- Monitored onboard security systems such as cameras or alarms to ensure the well-being of all passengers during their commute.
- Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
- Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Managed fare collection with accuracy, ensuring timely deposits and accurate record-keeping for company financial records.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Collected accurate fares ahead of travel, including cash, tokens and passes.
- Complied with traffic regulations to operate vehicles in safe and courteous manner.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
- Developed and maintained positive relationships with passengers and other drivers.
Bank Teller
Kings County Savings Bank
05.2004 - 01.2006
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Identified about five per day fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Education
Some College (No Degree) - Computer And Information Sciences
TCI College of Tech.
New York, NYTrade School Degree - Medical Insurance Billing
The Madison School
New York, NY09.1999
High School Diploma -
Washington Irving High School
New York, NY06.1983
Skills
Passenger Assistance
- Passenger Safety
- Fare Collection
- Safety-Focused
- Inclement Weather Driving
Emergency Procedures
- Defensive Driving
- Pre-Trip Inspections
- Professionalism
- Safe driving techniques
- Effective communication
- Time management
- Interpersonal skills
- Customer service
- Dispatch Communication
- Customer Relations
- Accident Avoidance
- Incident Reporting
- Service Quality Assurance
- Passenger Boarding
- Accident Reports
- New Hire Training
- Wheelchair and Scooter Security
- Clean MVR
- Public Transit Operations
Certification
Class B CDL license With P and S endorsements.
19-A Certified
Languages
English
Native or Bilingual
Timeline
Bus Driver
New York City Transit Authority
01.2006 - 08.2023
Bank Teller
Kings County Savings Bank
05.2004 - 01.2006
Some College (No Degree) - Computer And Information Sciences
TCI College of Tech.
Trade School Degree - Medical Insurance Billing
The Madison School
High School Diploma -
Washington Irving High School
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