Hi, I’m
Serena Byargeon
Professional Organizer
Truth or Consequences,NM
Summary
Patient-oriented Nurse with 20+ years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Offering expertise with SNF specialty.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
25
years of professional experience
Work History
Self Employed Services
Professional Cleaner
05.2023 - Current
Job overview
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Increased client retention rate through consistent attention to detail and thoroughness in all tasks performed.
- Reduced allergens in homes by thoroughly vacuuming carpets and upholstery, improving indoor air quality.
- Promoted a healthy environment by disinfecting high-touch surfaces in both residential and commercial spaces.
- Emptied trashcans and transported waste to collection areas.
- Upheld safety standards by using appropriate personal protective equipment when handling hazardous materials or chemicals during cleanings.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned walls and ceilings with special reach tools following regular schedule.
Kats Cleaning
Professional Cleaner
05.2022 - 05.2023
Job overview
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.
- Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Increased client retention rate through consistent attention to detail and thoroughness in all tasks performed
- Increased client retention rate through consistent attention to detail and thoroughness in all tasks performed.
- Reduced allergens in homes by thoroughly vacuuming carpets and upholstery, improving indoor air quality
- Managed client relationships effectively, addressing concerns promptly and professionally while maintaining confidentiality at all times.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Organized and used industrial cleaning products following strict safety procedures.
- Promoted a healthy environment by disinfecting high-touch surfaces in both residential and commercial spaces.
- Emptied trashcans and transported waste to collection areas.
- Safeguarded clients'' possessions by following proper procedures during the handling of valuables and fragile items
- Upheld safety standards by using appropriate personal protective equipment when handling hazardous materials or chemicals during cleanings
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Provided assistance to other staff members with cleaning of difficult areas.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Walmart
OGP/Front End Cashier
04.2021 - 05.2022
Job overview
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Organized items on shelves to help customers locate products easily and quickly.
- Performed price checks for fellow cashiers, ensuring accurate pricing on merchandise for customers'' convenience.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Operated multiple types of payment terminals confidently, enabling diverse payment options for patrons.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Demonstrated knowledge of store inventory by assisting customers in locating products and offering recommendations when necessary.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Monitored self-checkout systems and provided help in resolving complex problems.
Circle K
Assistant Manager
04.2019 - 04.2021
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Reviewed sales and gross profit report to assess company efficiency.
- Monitored security to protect employees, customers and property.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sonic Drive In
Opening Manager
08.2018 - 08.2019
Job overview
- Maintained open lines of communication between team members, fostering a collaborative work environment conducive to problemsolving.
- Mentored new employees through on-the-job training sessions tailored to their individual learning styles.
- Managed inventory efficiently, maintaining optimal stock levels for smooth daily operations.
- Monitored facility maintenance needs, liaising with external contractors when necessary to keep premises clean, functional, and visually appealing at all times.
New Hope Cancer Center
Oncology/Infusion RN
02.2017 - 08.2017
Job overview
- Responsible for reviewing charts to determine chemo orders And scheduling of treatments Responsible for assessing pt’s for any adverse/ill effects of chemo Responsible for ensuring that pt’s have had their labs drawn in the Time frame and that labs are WNL to administer Accessing PAC’s, PICC’s or starting PIV’s Working with PAC to maintain sterile environment Changing and monitoring of PICC lines/dressings Starting PIV’s and monitoring for patency/complications Ensuring that the MA has mixed the right dose of chemo/iron for administration Administering chemotherapy and iron infusions Continuously monitoring for any adverse/allergic reactions Various IM and SQ injections Reporting to the MD of any abnormal lab values, new pt’s, adverse reactions, and/or missed appointments Ensuring that the pt’s questions are answered and that they feel as comfortable as possible during treatments Prior Authorizations for medications/treatments Calling in medication refills Ensuring that pt’s are seeing the MD as scheduled
Sagecrest Nursing and Rehab
Charge RN
06.2015 - 04.2016
Job overview
- Responsible for stocking and cleaning medcarts daily Head to toe assessments My assignment was usually the SNF patients Report any concerns to director and MD as needed Transcribe and follow MD orders Attend Care Plan Meetings Work with residents, family and community to provide continuum of care Gather and monitor labs as ordered and report any abnormal Wound care as ordered SNF/HNF/LNF and charting by exception Supervision of 20+ employees
Sierra Health Care Center
Charge RN
11.2014 - 06.2015
Job overview
- Responsible for stocking and cleaning medcarts daily Head to toe assessments My assignment was usually the SNF patients Report any concerns to director and MD as needed Transcribe and follow MD orders Attend Care Plan Meetings Work with residents, family and community to provide continuum of care Gather and monitor labs as ordered and report any abnormal Wound care as ordered SNF/HNF/LNF and charting by exception
Sierra Vista Community Health Clinic
Clinic RN
05.2014 - 11.2014
Job overview
- Responsible for running “call back/white board” to address phone Calls and/or messages from patients/community
- Triage all incoming calls and clients to see if they need to be seen By ER, fit into schedule for the day, or routine scheduling
- Asst
- Surgeon with procedures of different degrees
- Asst
- MD and clients with filling out paperwork to include PA’s Work with insurance companies and community to provide needed Care for patients
- VFC Coordinator (ordering, inventory, giving immunizations, and recording vaccinations)
- Inventory/ordering of medications and supplies for clinic Ordering labs for patients based on MD orders Administering injections as per MD orders Wound care per MD orders
Sierra Health Care
MDS/Care Plan Coordinator
08.2013 - 03.2014
Job overview
- Coordinating and scheduling care plan meetings as well as attending them
- Clinical assessments on residents within 24hrs of arriving to facility, coordinating with therapies
- Ensuring that the MDS schedule is current and up to date daily as changes are done daily and ensuring that the IDT team has access to this schedule and its changes
- Coordinating with the IDT team to ensure that the MDS are complete in a timely manner
- Submission of MDS to CMS and to Abaqis
- Ensuring QA reports are pulled from CMS and reviewed for improvements in facility/resident care
- Reviewing possible admissions paperwork and assisting with coding Ensuring that all SNF certs are signed by MD's according to the CMS protocol
- Attending Morning stand up meetings Running the PPS Meeting Attending Admission/Discharge Meetings Attending Triple Check Monthly and ensuring that MDS were coded properly for billing Weekly At Risk Meetings, reviewing rsd's and any needs that need to be addressed QA Monthly and Quarterly Meetings Infection Control Log Daily updating of care plans based on new orders, conditions, Changes in resident condition Checking nursing documentation to ensure that daily SNF charting was done and according to guidelines
- Keeping both stations up to date on SNF/HNF residents and charting that needed to be done - putting SNF guidelines out on units for nurses as a charting tool for each SNF resident
- Keeping track of possible new Med B referrals/HNF status Abstracts Assisting on the floor when needed and Other duties as assigned.
Sierra County Public Health Office
Nurse Manager
08.2011 - 08.2013
Job overview
- Scheduling of customers based on their need Perform Family Planning Services in accordance with Family Planning Protocol Provide STD testing/counseling/treatment Referrals for Hepatitis C positive clients Provide TB testing and treatment Provide HIV testing and referrals Provide pregnancy testing and referrals Provide pregnancy prevention and education based on clients needs/desires Provide Immunizations in accordance with CDC recommendations and school requirements for both children and adults Needle exchange and Narcan Program Community Collaboration based on needs of the community Inventory and Ordering for the pharmacy and 3 different laboratories Breast and Cervical Cancer screening and referrals Lice and Scabies screening and treatment Follow up on any abnormal labs to include STD's, pap smears, mammograms Working with local programs such as TOPS to promote services and educate on pregnancy/STD prevention Compliance with state pharmacy, immunization, CLIA and Family Planning QA and protocols
DOH, PHO, PMC
RN Operational
06.2010 - 08.2011
Job overview
- Responsible for seeing a variety of patients from Family Planning, STD’s and TB treatment
- Working with Title X guidelines to provide services to patients that might not otherwise get services
- Counsel on various types of birth control methods and what would maybe be beneficial for a pt
- Based on their habits, wants, needs, resources
- Counsel on STD’s – prevention, intervention and treatment
- Counsel on pregnancy choices to include prenatal care, adoption & abortion
- Assist CNP with deliverance of prenatal care Work with Breast & Cervical Cancer Program Coordination of Care with various types of agencies depending on pt
- Needs In charge of the pharmacies in both TorC and in Las Cruces to include: ordering monthly medications/supplies, audits, and maintaining records.
Ambercare Home Health & Hospice
RN Hospice Supervisor, Skilled Nurse Case Manager
02.2009 - 02.2010
Job overview
- Under Home Health: Responsible for Admissions, Re-certifications, Trnasfers and Discharges
- Collaboration with a large array of clientele in the community
- Coordination of care between pt
- And MD
- Often times working with Nursing homes and APS
- Lab draws, IV’s, and wound care
- Computerized charting with Patron program
- Under Hospice: Responsible for Admissions, Re-certifications, and Pronouncement of Death’s
- Supervisory of L.P.N.’s and C.N.A.’s
- Occasionally working with Nursing Homes
- Computerized charting with Suncoast program.
Sierra Health Care Center
Assistant Director of Nursing/Interim Director of Nursing
07.2007 - 02.2009
Job overview
- Responsible for scheduling of C.N.A.’s and Nurses Daily morning meetings including new group meetings involving nursing and all other disciplines
- Responsible for ordering of supplies needed for the floor
- Arranging transportation to and from appointments Checking monthly pharmacy reports and correcting any errors
- Monthly Medication Record Re-caps Weekly skin assessments Scheduling and ensuring that monthly summaries are done IV’s, lab draws and wound care Coordination with Home Health for discharges Reporting to MD any changes with patients
- Obtaining and transcribing orders
- Administering medications of various types.
Vida Encantada
RN Floor Nurse
11.2006 - 07.2007
Victory Home Health & Hospice
RN Case Manager
10.2005 - 11.2006
North Mountain Medical & Rehab Center
RN Weekend Supervisor
12.2004 - 10.2005
Glendale Care Center
RN Unit Manager
02.2004 - 12.2004
Las Vegas Medical Center
RN Basic (Behavioral Unit)
08.2003 - 02.2004
LVMC
Psychiatric Technician (Float Pool)
10.1999 - 02.2004
Education
Luna Community College
05.2003
University Overview
- Student Senate
- Governor for the Nursing Program
- Member of my son’s Kindergarten PTO
- Received AA Degree in Nursing
Skills
- Bilingual (but not 100% fluent) in Spanish/English
- Easily adaptable
- Motivated
- Easy learner
- Dependable and flexible
- 09/07 – Pronouncement of Death by RN’s
- 09/08 – Certified Medication Aide Nurse Educator
- 11/08 – Certified Dining with Dignity Educator
- 09/09 – Deputy Medical Investigator Designate
- Already have 1yr experience in Family Planning and STD’s
- Basic training in HIPAA, VAST, Title X, and PHO
- Strong Work Ethic
- Self-Motivation and Initiative
- Multitasking proficiency
- Deep cleaning expertise
- Reliability and punctuality
- Dusting and polishing know-how
- Interior and exterior cleaning
- Housekeeping
- Cleaning and sanitizing
- Sweeping and Mopping
- Health and safety compliance
- Disinfection Practicesp
- Customer Service
- Disinfection Practices
- Health and Safety Regulations
- Adaptable and Flexible
- Conscientious and Detail-Oriented
- Fixture Cleaning and Polishing
References
- Alvena Dawson, Activities Dept. (VA), 575-894-1978 (hm)
- Christy Conklin, Homemaker, 360-672-5444 (cell)
- Charles Gibson, Medication Aide (SHCC), 575-740-3898 (cell)
- Juliet Sullivan, Executive Director (SHCC), 575-740-4303 (cell)
- Mary Kerwin, Previous CNP with Public Health, 575-571-9143 (cell)
- Debra Allen, Case Manager @ Secure Horizons, 575-644-6735 (cell)
- Jon Brown, DO, Surgeon for Sierra Vista Hospital, 517-281-3952 (cell)
- Cynthia Johnson, CMA for Sierra Health Care Center/SVH, (cell)
- Dr. Bishnu Rauth, New Hope Cancer Center, Oncologist/Hemotologist, 575-642-7108
Languages
Spanish
Professional Working
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteImportant To Me
Work-life balanceCareer advancementPaid sick leaveHealthcare benefitsPaid time offWork from home optionPersonal development programsInterests
Dogs!,, We have 6 of our own, I foster and help with transports!
Family! I’ve got 3 kids and 3 grandkids ❤️
Reading - I LOVE to read and continue to learn!
Timeline
Professional Cleaner
Self Employed Services
05.2023 - Current
Professional Cleaner
Kats Cleaning
05.2022 - 05.2023
OGP/Front End Cashier
Walmart
04.2021 - 05.2022
Assistant Manager
Circle K
04.2019 - 04.2021
Opening Manager
Sonic Drive In
08.2018 - 08.2019
Oncology/Infusion RN
New Hope Cancer Center
02.2017 - 08.2017
Charge RN
Sagecrest Nursing and Rehab
06.2015 - 04.2016
Charge RN
Sierra Health Care Center
11.2014 - 06.2015
Clinic RN
Sierra Vista Community Health Clinic
05.2014 - 11.2014
MDS/Care Plan Coordinator
Sierra Health Care
08.2013 - 03.2014
Nurse Manager
Sierra County Public Health Office
08.2011 - 08.2013
RN Operational
DOH, PHO, PMC
06.2010 - 08.2011
RN Hospice Supervisor, Skilled Nurse Case Manager
Ambercare Home Health & Hospice
02.2009 - 02.2010
Assistant Director of Nursing/Interim Director of Nursing
Sierra Health Care Center
07.2007 - 02.2009
RN Floor Nurse
Vida Encantada
11.2006 - 07.2007
RN Case Manager
Victory Home Health & Hospice
10.2005 - 11.2006
RN Weekend Supervisor
North Mountain Medical & Rehab Center
12.2004 - 10.2005
RN Unit Manager
Glendale Care Center
02.2004 - 12.2004
RN Basic (Behavioral Unit)
Las Vegas Medical Center
08.2003 - 02.2004
Psychiatric Technician (Float Pool)
LVMC
10.1999 - 02.2004
Luna Community College
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