Serena Campbell
OWENSBORO
Summary
Dynamic operations leader with extensive experience in managing daily operations and implementing training programs. Expertise in compliance monitoring and cost-saving strategies, contributing to improved service delivery and employee retention.
Experienced with operational management, ensuring smooth day-to-day operations and enhanced productivity. Utilizes strategic planning and resource allocation to drive efficiency. Track record of fostering teamwork and managing dynamic environments effectively.
Overview
30
30
years of professional experience
Work History
Assistant Operations Manager
Office Pride Commercial Cleaning Services
Owensboro, KY
03.2022 - Current
- Led daily operations to ensure quality service delivery across multiple client sites.
- Coordinated training programs for new staff, enhancing team performance and retention.
- Developed and implemented process improvements, increasing operational efficiency and reducing costs.
- Managed inventory control systems to streamline supplies procurement and distribution.
- Conducted regular audits to maintain compliance with safety standards and client specifications.
- Mentored junior staff in best practices for cleaning protocols and customer service excellence.
- Analyzed operational workflows, identifying areas for enhancement that improved overall productivity.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
Area Manager of Operations
Frantz Building Service
Owensboro, KY
03.2014 - 07.2021
- Oversaw daily operations and ensured compliance with safety standards across multiple sites.
- Developed and implemented operational strategies to improve service delivery and client satisfaction.
- Managed workforce scheduling to optimize labor efficiency and minimize downtime.
- Led training programs for staff, enhancing skills and promoting a culture of continuous improvement.
- Assisted in recruiting, hiring and training of team members.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Developed processes to save on costs and prevent losses.
- Enforced compliance with local, state and federal regulations and company standards.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Implemented safety protocols to maintain a secure work environment for employees and customers.
Quality Control Inspector
Speciality Food Group LLC
Owensboro, KY
04.2010 - 06.2013
- Conducted thorough inspections of incoming and outgoing products to ensure compliance with quality standards.
- Developed and implemented inspection protocols to enhance product quality and reduce defects.
- Led root cause analysis meetings to identify issues and drive corrective action plans effectively.
- Trained and mentored junior inspectors on quality assurance processes and best practices.
Assistant Store Manager
Wendys Restaurant
Owensboro, KY
01.2007 - 03.2012
- Supervised daily operations to ensure efficiency and compliance with company standards.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Implemented inventory management strategies, reducing waste and optimizing stock levels.
- Streamlined scheduling processes, improving labor cost management while maintaining service quality.
- Conducted performance evaluations, providing feedback to enhance employee development and engagement.
- Collaborated with upper management to develop operational policies that align with business objectives.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Office Manager
Genesis Medical Center Dr Walter Yury MD
Anaheim, CA
02.1996 - 12.2006
- Supervised daily operations, ensuring smooth workflow and adherence to procedures.
- Managed scheduling for medical staff, optimizing patient appointment efficiency.
- Developed training programs for new administrative staff, enhancing onboarding process.
- Implemented electronic health record system, improving data accuracy and retrieval speed.
- Coordinated office supply inventory, reducing costs through effective vendor negotiations.
- Led performance reviews and provided mentorship to administrative team members, fostering professional growth.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Education
No Degree -
Polytechnic High School
Long Beach, CAGED -
Owensboro Community And Technical College
Owensboro, KYSkills
- Process improvement
- Operational planning
- Operations management
- Operational efficiency
- Employee supervision
- Scheduling and coordination
- Staff training and development
- Project management
- Cost analysis and savings
- Policy enforcement
- Performance tracking
- Compliance monitoring
- Team building
Timeline
Assistant Operations Manager
Office Pride Commercial Cleaning Services
03.2022 - Current
Area Manager of Operations
Frantz Building Service
03.2014 - 07.2021
Quality Control Inspector
Speciality Food Group LLC
04.2010 - 06.2013
Assistant Store Manager
Wendys Restaurant
01.2007 - 03.2012
Office Manager
Genesis Medical Center Dr Walter Yury MD
02.1996 - 12.2006
No Degree -
Polytechnic High School
GED -
Owensboro Community And Technical College