Serena Casale

Ability to multitask call handling, appointment scheduling, and filing.

Following laws and regulations such as HIPPA to maintain patients safety and privacy.

Providing bedside care while observing and reporting medical changes to supervisor, nurses, doctors, and families.

Dementia Care specialty training.

Streamlined administrative tasks by implementing an organized system for managing paperwork related to work orders, invoices, and resident files.

Monitored and maintained cleanliness, sanitation, and organization of client and workplace.

Ability to handle high stress situations with professionalism and quick thinking.

Helped clients with managed home care, ensuring efficacy of care by monitoring health status.

Developed individual care plans for clients based on specific needs.

Trained new HHA staff members on best practices for patient care delivery and documentation procedures.

Improved patient comfort by providing compassionate and attentive care in various daily activities.

Ability to transfer paraplegic client using automatic lift.

Assist with medication administration and personal care.

Maintain cleanliness and change catheter bag day and night.

Assist with phone calls and note taking.

Escorted residents to community activities and games and encouraged participation.

Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.

Collaborated with healthcare professionals to provide comprehensive care for residents, resulting in improved health outcomes.

Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.

Ability to work in memory care unit.

Facilitated patient mobility by assisting with transfers, ambulation, and exercises as prescribed by therapists.

Cooked meals and assisted patients with eating tasks to support healthy nutrition.

Coordinated medical appointments for efficient scheduling and minimized conflicts or overlaps in care provision.

Guided patients to restroom to support bladder and bowel relief requirements.

Phone answering and handling.

Providing fast pace food and beverages to customers.

Kept drawer balanced by accurately processing cash, credit and debit payments.

Addressed guest needs, questions, or concerns to create optimum experience onboard.

Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.

Training new hires.