Serena Castro
Yakima,WA
Summary
Self-driven receptionist with a strong work ethic, and proven ability to multitask at Best Practices Health Care and Urgent Care. Highly organized in managing complex calendars and providing exceptional customer service, ensuring timely resolution of inquiries. Proficient in Microsoft Office, I excel in organization and efficiency, contributing to my team's success in my work environment.
Overview
5
5
years of professional experience
Work History
Receptionist
Best Practices Health Care
Selah, WA
11.2024 - Current
- Collaborated with multidisciplinary team in urgent care and family practice settings.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Answered and directed incoming calls using multi-line telephone system.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Receptionist
Marysville 911 Driving School
03.2023 - 05.2023
- Greeted incoming customers and students and provided friendly, knowledgeable assistance.
- Scheduled appointment and confirmed appointments accordingly.
- Communicated with customers, and updated customer and student records.
- Handled cash transactions and payment records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding customers and company.
- Provided support to staff by copying, faxing, and filing documents.
- Organized, maintained and updated information in computer databases.
- Answered telephone with polite tone of voice.
Retail Sales Associate
Kohl's
09.2020 - 02.2023
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Monitored sales floor and merchandise displays, such as restocking or reorganizing products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend products.
- Processed credit card and debit payments, providing accurate charges.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Selah High School
Selah, WA06.2019
Skills
- Detail-oriented
- Ability to multitask
- Proficient in Microsoft Office
- Verbal and written communication
- Time management
- Organization and efficiency
- Problem solving, objection handling
- Fast learner
- Self-driven
- Strong work ethic
- Customer service-oriented
- Team collaboration
Timeline
Receptionist
Best Practices Health Care
11.2024 - Current
Receptionist
Marysville 911 Driving School
03.2023 - 05.2023
Retail Sales Associate
Kohl's
09.2020 - 02.2023
High School Diploma -
Selah High School
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