Summary
Overview
Work History
Education
Skills
Timeline
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Serena Chavez

Deer Park,TX

Summary

Dynamic Sales Manager with a proven track record at Fogo De Chao, excelling in customer relationship management and sales strategy. Achieved significant revenue growth through innovative upselling and key account management. Renowned for fostering client loyalty and enhancing team performance, driving exceptional results in competitive environments.

Overview

28
28
years of professional experience

Work History

Sales Manager

Fogo De Chao
07.2022 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
  • Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
  • Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
  • Built relationships with customers and community to establish long-term business growth.

Catering Specialist

Fogo De Chao
07.2022 - Current
  • Increased revenue through effective upselling techniques, offering additional services such as bar packages or specialty menu items.
  • Collaborated with clients to design unique event experiences, resulting in repeat business and referrals.
  • Optimized staffing levels for each event, balancing efficiency with exceptional service quality.
  • Led a team of catering professionals to execute seamless events, from setup to cleanup.
  • Provided excellent customer service throughout the planning process, addressing concerns promptly and professionally.
  • Managed dietary restrictions gracefully by crafting alternative dishes that maintained flavor profiles.
  • Trained new staff members on company policies, procedures, and best practices to maintain consistent quality across all events.

Operations Manager

Gringo's Mexican Kitchen
03.2001 - 03.2008
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

Catering Director

Gringo's Mexican Kitchen
05.1997 - 03.2008
  • Collaborated closely with clients to develop exciting catering menus for memorable events.
  • Drove catering revenues by bringing in new business to establishment, consistently exceeding quarterly and yearly goals.
  • Increased client satisfaction by creating and implementing innovative catering menus tailored to individual event requirements.
  • Enhanced team performance by providing comprehensive training and mentoring in customer service, food safety, and presentation skills.

Education

Basics - Basics

Alvin Community College
Alvin, TX

Skills

  • Sales strategy
  • Customer relationship management
  • Key account management
  • Negotiation techniques
  • Event planning
  • Customer retention
  • Continuous improvement
  • Motivational skills
  • Verbal and written communication
  • Product knowledge
  • Sales presentations
  • Prospecting skills
  • Revenue forecasting

Timeline

Sales Manager

Fogo De Chao
07.2022 - Current

Catering Specialist

Fogo De Chao
07.2022 - Current

Operations Manager

Gringo's Mexican Kitchen
03.2001 - 03.2008

Catering Director

Gringo's Mexican Kitchen
05.1997 - 03.2008

Basics - Basics

Alvin Community College

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