Serena Chermack
Burnsville,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Petco
Petco
Richfield, Mn
12.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
McDonald's Crew Member
McDonald's
Coon Rapids, Minnesota
10.2024 - 12.2025
- Prepared McDonald's menu items following food safety and quality standards.
- Took customer orders at counter and drive-thru using POS systems.
- Assembled sandwiches, fries, and drinks for fast service delivery.
- Communicated order details with kitchen team to support accurate meal preparation.
- Followed shift procedures, safety rules, and crew instructions in a fast-paced environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Customer Service Representative
HyVee Foods
Estherville, Iowa
03.2024 - 08.2024
- Documented customer interactions and updated account records.
- Explained company policies, products, and service procedures to customers.
- Handled complaints with calm, professional communication.
- Assisted customers by email, chat, and phone support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Shift Leader
Holiday Gas Station
Burnsville, Minnesota
05.2023 - 01.2024
- Supervised front counter operations at Holiday Gas Station during assigned shifts.
- Trained cashiers on register procedures, lottery sales, and customer service.
- Monitored fuel pump areas and reported safety issues to management.
- Stocked coolers, shelves, and convenience items throughout sales floor.
- Handled customer concerns and resolved service issues at register.
- Assisted in training new employees on shift operations.
Petcare associate
Petsmart
Lakeville, Minnesota
11.2021 - 03.2023
- Monitored pet health, behavior, and comfort throughout daily care routines.
- Prepared food, water, and medications following facility care instructions.
- Cleaned kennels, enclosures, bedding, and shared pet areas.
- Trained new staff on care routines, safety standards, and handling methods.
- Coordinated daily pet care tasks to support smooth facility operations.
Education
School of Environmental Studies
Apple Valley, MnSkills
- Customer service
- Communication skills
- Conflict resolution
- Team collaboration
- Flexibility and resilience
- Problem solving
- Innovative
- Professionalism
Timeline
Petco
Petco
12.2024 - Current
McDonald's Crew Member
McDonald's
10.2024 - 12.2025
Customer Service Representative
HyVee Foods
03.2024 - 08.2024
Shift Leader
Holiday Gas Station
05.2023 - 01.2024
Petcare associate
Petsmart
11.2021 - 03.2023
School of Environmental Studies