Serena Cho
Chantilly,VA
Summary
Dynamic and results-driven professional with experience at Kazone Restaurant, excelling in customer service and problem-solving. Proficient in POS system operations and data entry, I consistently prioritized customer needs, fostering repeat business through exceptional interpersonal skills. Committed to maintaining a positive and organized environment, ensuring customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Kazone Restaurant
Centreville, VA
09.2024 - Current
- Monitored dining room for cleanliness and proper set-up at all times.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Operated POS terminals to input orders, split bills and calculate totals.
- Assisted in training new servers.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Front Desk Receptionist
Cub Run RECenter
Chantilly, VA
04.2021 - 07.2021
- Greeted visitors warmly and directed them to correct personnel or office.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Maintained a clean and organized reception area to uphold company image.
Education
High School Diploma -
Centreville High School
Clifton06-2022
Bachelor of Arts - Business Administration
Northern Virginia Community College
Annandale, VASkills
- Problem solving
- Point of sale (POS) system operations
- Positive and professional
- Foreign language proficiency
- Data entry
- Time management
- Verbal and written communication
- Attention to detail
Certification
- Red Cross Adult and Pediatric First Aid/CPR/AED certificate (Certificate ID: 01K9589)
Languages
Korean
Professional
Affiliations
Pickleball
Gardening
Golfing
Timeline
Server
Kazone Restaurant
09.2024 - Current
Front Desk Receptionist
Cub Run RECenter
04.2021 - 07.2021
High School Diploma -
Centreville High School
Bachelor of Arts - Business Administration
Northern Virginia Community College
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