Serena Cordova
Peoria,AZ
Summary
- Dedicated purchasing professional with knowledge in logistics coordination, vendor relations and inventory management. Organized and proactive with remarkable project management, communication and planning abilities. Exceptional leader skilled at reducing costs and increasing department efficiency.
- Successful Customer Service professional committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Purchasing Manager
Greco And Sons
05.2021 - 02.2023
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Sourced vendors, built relationships, and negotiated prices.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Adjusted procedures to maximize department effectiveness.
- Performed monthly reconciliation of open purchasing orders.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
Customer Service Representative
Greco and Sons
07.2019 - 04.2021
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Services Reservation Agent
Petsmart
03.2019 - 07.2019
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Schedule appointments and maintain and update appointment calendars.
Logistics Account Executive
Total Quality Logistics
05.2018 - 02.2019
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Recommended optimal transportation modes, routing, equipment, or frequency.
- Negotiated with suppliers or customers to improve supply chain efficiency or sustainability.
Customer Relations/Adoption Center Coordinator
Sun Cities 4 Paws Rescue
06.2015 - 08.2016
- Engaged with prospective adopters and gathered information regarding their specific preferences and having knowledge of all animals being housed to ensure an ideal pairing.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Provided general care for all animals, sanitizing kennels, and washing bedding daily to promote a healthy environment.
Cashier
Chipotle Mexican Grill
09.2014 - 02.2015
- Greeted customers entering store and responded promptly to customer needs.
- Tabulated bills using calculators or cash registers.
- Issued receipts, refunds, credits, or change due to customers.
Drive Through Cashier
Taco Bell
10.2013 - 03.2014
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Followed food safety and sanitation guidelines at all times.
Fry Cook/Cashier
Jack In The Box
03.2013 - 10.2013
- Read food order slips and cooked food according to instructions given by the patron.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
AECE -
GLENDALE COMMUNITY COLLEGE
Glendale, AZSkills
- Account Management
- Customer Relations
- Stock Management
- Order Processing
- Receiving Support
- Shipment Arrangements
- Forecasting and Cost Tracking
- Logistics Coordination
- Administrative Support
- Written Communication
Timeline
Purchasing Manager
Greco And Sons
05.2021 - 02.2023
Customer Service Representative
Greco and Sons
07.2019 - 04.2021
Services Reservation Agent
Petsmart
03.2019 - 07.2019
Logistics Account Executive
Total Quality Logistics
05.2018 - 02.2019
Customer Relations/Adoption Center Coordinator
Sun Cities 4 Paws Rescue
06.2015 - 08.2016
Cashier
Chipotle Mexican Grill
09.2014 - 02.2015
Drive Through Cashier
Taco Bell
10.2013 - 03.2014
Fry Cook/Cashier
Jack In The Box
03.2013 - 10.2013
AECE -
GLENDALE COMMUNITY COLLEGE
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