Summary
Overview
Work History
Skills
References
Timeline
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Serena Crotts

Drayton,SC

Summary

Assistant Manager at Stone Lighting, with a strong record of accomplishment in team leadership and operational efficiency. Specializing in inventory management and customer service, successfully implementing sales support initiatives that increased client satisfaction, skilled in financial oversight, consistently optimizing processes to enhance performance and meet business goals.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Stone Lighting
01.2024 - 12.2024
  • Company Overview: A real estate company for resorts and exotic vacation homes.
  • Team Supervision: Overseeing daily operations and managing staff to ensure smooth workflow and high performance.
  • Customer Service: Addressing customer inquiries and complaints, ensuring a positive experience and maintaining client satisfaction.
  • Inventory Management: Monitoring stock levels, placing orders, and ensuring the availability of necessary products.
  • Sales Support: Assisting in achieving sales targets by motivating the team and implementing effective strategies.
  • Operational Efficiency: Developing and enforcing policies and procedures to improve productivity and maintain quality standards.
  • Training and Development: Organizing training sessions to enhance team skills and knowledge.
  • Financial Oversight: Assisting with budgeting, financial reporting, and cost management to support the business's financial health.
  • A real estate company for resorts and exotic vacation homes.

Property Management Coordinator

Property management coordinator
12.2019 - 12.2020
  • Maintenance Oversight: Coordinating routine maintenance tasks, such as landscaping, cleaning, and repairs, to keep properties in pristine condition.
  • Vendor Management: Hiring and supervising contractors for specialized repairs or upgrades.
  • Guest Support: Addressing maintenance-related issues reported by guests promptly and courteously.
  • Property Inspections: Conducting regular inspections to identify and resolve potential issues before they impact guests.
  • Inventory Management: Monitoring and replenishing supplies, such as linens, kitchenware, and maintenance tools.
  • Compliance: Ensuring all maintenance activities adhere to safety standards and regulations.
  • Budgeting: Assisting in preparing budgets for maintenance and repair expenses.
  • Emergency Response: Handling urgent maintenance requests to minimize disruptions for guests.

Replenisher Forklift Reach Truck Driver

Prym Cooperated Industry
11.2018 - 12.2019
  • Material Handling: Operating a reach truck forklift to transport materials or products within the warehouse.
  • Inventory Management: Replenishing stock in designated areas and ensuring accurate inventory levels.
  • Order Fulfillment: Picking and staging products for shipment, ensuring accuracy and efficiency.
  • Safety Compliance: Conducting routine inspections of equipment and adhering to safety protocols.
  • Warehouse Organization: Stacking and storing products to optimize space and maintain an orderly environment.
  • Collaboration: Coordinating with team members to meet operational goals and deadlines.

Quality Control Specialist

Centrey Plastics
12.2016 - 12.2017
  • Product Inspection: Examining finished and in-process products to ensure they meet quality standards and specifications.
  • Process Monitoring: Overseeing production processes to identify and address quality issues in real-time.
  • Documentation: Maintaining detailed records of inspections, test results, and any quality-related incidents.
  • Compliance: Ensuring adherence to company policies, industry standards, and regulatory requirements.
  • Problem-Solving: Investigating and resolving quality issues, including working with teams to implement corrective actions.
  • Training: Educating staff on quality standards and procedures to maintain consistency.

Skills

  • Team supervision
  • Customer service
  • Inventory management
  • Sales support
  • Operational efficiency
  • Financial oversight

References

References available upon request.

Timeline

Assistant Manager

Stone Lighting
01.2024 - 12.2024

Property Management Coordinator

Property management coordinator
12.2019 - 12.2020

Replenisher Forklift Reach Truck Driver

Prym Cooperated Industry
11.2018 - 12.2019

Quality Control Specialist

Centrey Plastics
12.2016 - 12.2017

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Serena Crotts