Summary
Overview
Work History
Education
Skills
Certification
Timeline
Serena Cryderman

Serena Cryderman

Sebring,FL

Summary

Dynamic manager with a proven track record at Walmart, excelling in team leadership and conflict resolution. Enhanced customer satisfaction through effective communication and problem-solving, while fostering a productive work environment. Skilled in staff training and strategic planning, consistently achieving operational goals and improving service delivery.

Overview

18
18
years of professional experience
1
1
Certificate

Work History

Manager

Walmart
04.2007 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

Diploma -

Bartow High School , Bartow, FL
05.2001

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Project management
  • Cross-functional teamwork
  • Project planning
  • Customer relationship management (CRM)
  • Performance management
  • Staff development
  • Shift scheduling
  • Sales techniques
  • Policy implementation
  • Conflict resolution
  • Schedule preparation
  • Sales management
  • Workforce management
  • Performance evaluations
  • Budget control
  • Clear communication
  • Safety procedures
  • Employee onboarding
  • Coaching and mentoring
  • Work prioritization
  • Policy and procedure development
  • Inventory management
  • Recruiting and interviewing
  • Risk management
  • Vendor management
  • Disciplinary techniques
  • Cross-functional team management
  • Teamwork and collaboration
  • Adaptability and flexibility
  • Positive attitude
  • Attention to detail
  • Multitasking
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Team development
  • Hiring and training
  • Work Planning and Prioritization
  • Training and development
  • Staff training
  • Employee coaching and mentoring
  • Scheduling and coordinating
  • Negotiation and conflict resolution
  • Good judgment
  • Active listening
  • Process improvement
  • Schedule management
  • Employee development
  • Problem-solving aptitude

Certification

Food safety certification with state of Florida

Timeline

Manager - Walmart
04.2007 - Current
Bartow High School - Diploma,

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Serena Cryderman