Known for my compassionate approach, strong problem-solving skills, and ability to create a welcoming and supportive atmosphere for residents
Overview
10
10
years of professional experience
1
1
Certification
Work History
Concierge
The Springs at Happy Valley
Happy Valley, USA
01.2024 - Current
Serve as the primary point of contact for residents, families, staff, and visitors, providing courteous and professional customer service in a healthcare-focused environment
Manage front desk operations including phone calls, visitor check-ins, documentation, and scheduling requests
Monitor building security, respond appropriately to emergencies, and follow established safety and confidentiality protocols
Coordinate communication between residents and clinical, maintenance, and administrative teams
Maintain accurate records and logs while handling sensitive information with discretion and HIPAA awareness
Support residents with day-to-day needs while fostering a welcoming, respectful, and calm atmosphere
Caregiver
The Springs at Happy Valley
Happy Valley, USA
01.2023 - 01.2025
Assists residents with activities of daily living (ADLs) including personal hygiene, dressing, bathing, grooming, feeding, etc…
Experienced in fast-paced work environments, maintaining a focus on efficiency and time management
Collaborates effectively with coworkers, healthcare professionals, and family members to ensure well-being of residents
Adheres to confidentiality standards; HIPAA
Nursing clinicals
Vibra Specialty Hospital of Portland
Portland, USA
01.2021 - 12.2021
Conducted patient assessments, including physical exams, vital signs, and medical history reviews
Monitored and administered intravenous therapy, medications, and other prescribed treatments, while maintaining accurate documentation
Performed wound care and maintained sepsis following hospital protocols
Provided patient centered teaching under the guide of an experienced registered nurse
Caregiver
Touchmark in the West Hills
West Hills, USA
01.2019 - 12.2020
Ability to have observed and reported physical and emotional changes in resident's condition in an intelligent and professional manner to a nurse and other team members
Provided emotional and mental support to residents when appropriate
Collected urine specimens, provided catheter care and bowel care as needed
Engaged in various stimulating activities to promote physical and mental well-being
Volunteer
Adventist Medical Center
Portland, USA
01.2016 - 12.2019
500 hours service in hospital, including hospital pharmacy
Assisted hospital employees in caring for patients and followed hospitality protocol at all times
Discharged patients and transported documentation, medication, IVs, food trays, and others
Education
Portland Community College
Portland, OR
01-2025
Vocational Nursing
Sumner College
Portland, OR
12-2021
Skills
Customer service and hospitality
Emergency response
Multitasking and organization
Effective communication
Time management
Team collaboration
Detail-oriented approach
HIPAA compliance
Patient care
Certification
Adult and Infant First Aid and CPR AED, American Heart Association