Serena Darwish-Perdomo
Stafford,VA
Summary
Recent university graduate with Criminology, Law, and Society major and Business minor. A result-oriented individual with five-plus years of experience in customer service. A dynamic team player equipped to work hard in fast-paced, constantly changing environments.
Overview
8
8
years of professional experience
Work History
Bartender/Server
Castiglia's Italian Restaurant
Fredericksburg, VA
08.2022 - Current
- Greeted customers and provided excellent customer service.
- Trained new bartenders on drink preparation and upselling techniques.
- Processed payments accurately and efficiently with POS system.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Worked in a high-paced environment, typically serving 10-15 tables at a time.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Assistant Manager
Pancho Villa Mexican Restaurant
Fredericksburg, VA
04.2023 - 03.2024
- Manage restaurants daily operations and employees
- Train new employees on restaurant policies and procedures
- Respond to customer inquiries and resolve customers disputes
- Monitored employee attendance records, timekeeping, and payroll information.
- Recommend measures for improving work procedures and worker performance to increase service quality
- Collaborated with management on developing strategic plans for achieving business goals.
Bartender/Server
Pancho Villa Mexican Restaurant
Fredericksburg, VA
07.2021 - 03.2024
- Resolve customer complaints regarding food service
- Supervise and participate in kitchen and dining area cleaning activities
- Train and mentor workers in service, sanitation, and safety procedures
- Served bar and restaurant clients drinks including beer, wine, liquor and mixed beverages
- Assisted hostess with greeting and seating guests as needed and employees.
Office Manager
JC Custom Woodworking LLC
Stafford, VA
04.2020 - 07.2021
- Processed payroll accurately ensuring all employees were paid on time.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Developed effective communication strategies between departments within the organization.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Store Supervisor
Brooks Brothers
National Harbor, MD
02.2019 - 04.2020
- Assist customers in finding products and resolving issues.
- Foster a positive work environment that encourages ideas and innovative problem-solving.
- Coach, manage, and review store team productivity goals vs results to exceed sales goal.
- Assigned tasks to staff according to workload requirements.
- Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
Store Associate
Brooks Brothers
National Harbor, MD
11.2016 - 02.2019
- Offered each customer top-notch, personal service, and polite support to boost sales and customer satisfaction.
- Proactively engaged shoppers, providing assistance and information on merchandise and product features.
- Answered questions about current promotions and resolved issues according to store policies.
- Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Education
Bachelor of Arts in Criminology, Law And Society - Minor in Business
George Mason University
Fairfax, VA05.2022
High School Diploma -
North Stafford High School
Stafford, VA01.2018
Skills
- Cash Management
- Digital marketing
- Microsoft Office
- Time management
- Communication skills
- Computer literacy
- Point of sale systems
- Complex Problem-Solving
- Marketing and sales experience
- Hospitality
- Customer service
- Microsoft Excel
- Team Building and Leadership
Languages
Spanish
Full Professional
Timeline
Assistant Manager
Pancho Villa Mexican Restaurant
04.2023 - 03.2024
Bartender/Server
Castiglia's Italian Restaurant
08.2022 - Current
Bartender/Server
Pancho Villa Mexican Restaurant
07.2021 - 03.2024
Office Manager
JC Custom Woodworking LLC
04.2020 - 07.2021
Store Supervisor
Brooks Brothers
02.2019 - 04.2020
Store Associate
Brooks Brothers
11.2016 - 02.2019
Bachelor of Arts in Criminology, Law And Society - Minor in Business
George Mason University
High School Diploma -
North Stafford High School
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