Serena Debesa
Melbourne,FL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
27
27
years of professional experience
Work History
Personal Support Worker
Agency For Persons With Disabilities/ Gentle HeartsLLC
03.2013 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
- Assisted with daily living activities, running errands, and household chores.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Trained and coordinated work of new support workers.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Advocated for client rights while navigating various healthcare systems settings.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Sales Representative/Telemarketing Sales Trainer
Harp Marketing
05.2006 - 09.2012
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Stayed up-to-date with industry trends to position company as market leader.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Increased market penetration with introduction of innovative sales tactics.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
- Streamlined sales process, reducing time from lead to close.
- Exceeded sales targets through effective planning and goal setting.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Kept detailed records of daily activities through online customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Trained new employees on customer service, money handling and organizing strategies.
- Established a mentorship program pairing experienced telemarketers with new hires, promoting peer-to-peer learning and support.
- Enhanced telemarketer skills by conducting comprehensive sales training sessions.
- Evaluated trainee progress through regular assessments, providing constructive feedback to drive continuous improvement.
- Facilitated group workshops focusing on communication skills, objection handling, and closing techniques for better sales outcomes.
- Organized refresher courses for seasoned staff members to ensure consistency in performance standards throughout the team.
- Increased employee retention by fostering a supportive and engaging learning environment during training sessions.
- Strengthened teamwork among telemarketers by organizing team-building activities and promoting collaborative problem-solving strategies.
- Improved overall call quality with ongoing monitoring, assessment, and feedback for both new and experienced telemarketers.
- Contributed to higher customer satisfaction levels through comprehensive product knowledge training for all telemarketers.
- Delivered motivational presentations on best practices in telemarketing, instilling a strong work ethic across the sales team members.
- Implemented practical role-play exercises to improve trainees'' confidence and performance in sales calls.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Private Nanny
Monica and Michael Kott
04.1998 - 03.2006
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Led indoor and outdoor activities to entertain and occupy children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
- Implemented daily routines for optimal child development and created a structured environment.
- Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
- Provided safe transportation to and from school, extracurricular activities, and other events.
- Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.
- Encouraged social interactions through playdates, group outings, and community events.
- Planned special outings or themed days around children's interests or areas of study in their school curriculum.
- Assisted with light housekeeping duties as well as running errands.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Transported children to and from activities using personal or family vehicle.
- Monitored children's play activities to verify safety.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Supervised children on playground to help develop physical and social skills.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Encouraged children to be understanding and patient with others.
- Coordinated playdates and outings to meet children's physical and social needs.
- Regularly traveled with family to help with vacation activities and childcare.
Education
Associate of Arts - Psychology
Brevard Community College
Melbourne, FL05-2002
Skills
- Multitasking and organization
- Time management
- Respectful and compassionate
- Documentation
- Assistive technology
- Interpersonal communication
- Emergency preparedness
- Verbal and written communication skills
- Strong ethics
- Team collaboration
- Flexible schedule and availability
- Compassionate communication
- Dependable and responsible
- Complex Problem-solving
- Active listening
- Cultural sensitivity
Timeline
Personal Support Worker
Agency For Persons With Disabilities/ Gentle HeartsLLC
03.2013 - Current
Sales Representative/Telemarketing Sales Trainer
Harp Marketing
05.2006 - 09.2012
Private Nanny
Monica and Michael Kott
04.1998 - 03.2006
Associate of Arts - Psychology
Brevard Community College
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