Serena Diffenderfer
New Port RIchey,FL
Summary
Dynamic professional with a proven track record at Karl Flammer Ford, excelling in scheduling and customer engagement. Adept at fostering relationships and resolving issues, I leverage strong organizational skills and a polished presentation to drive success. Committed to creating positive experiences and enhancing team performance in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Business Development Agent
Karl Flammer Ford
Tarpon Springs, FL
03.2022 - 03.2025
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Performed outbound calling campaigns to promote new products or services.
- Offered resolutions to de-escalate calls and solve customer issues.
- Assisted in training new staff members on procedures related to scheduling services.
- Scheduled and confirmed appointments.
Senior Group Leader
Pasco County Schools
Land O' Lakes, FL
03.2019 - 03.2022
- Organized and planned age-appropriate reading, crafts, and music lessons.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Assisted children in development of social, communication and problem-solving skills.
- Guided children through engaging and productive activities to foster fun learning environment.
Sales Associate
Pet Supermarket Inc.
New Port Richey, FL
08.2016 - 03.2019
- Demonstrated product features and benefits for customers' needs.
- Conducted inventories on a regular basis to track stock levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Developed trusting relationships with customers by making personal connections.
Education
High School Diploma -
Gulf High School
New Port Richey, FL05-2016
Some College (No Degree) - Associates Degree
St. Petersburg College
Clearwater, FLSkills
- Scheduling
- Professional demeanor
- Front desk operations
- Organization skills
- Professional and polished presentation
- Multi-line telephone skills
- Time management
Timeline
Business Development Agent
Karl Flammer Ford
03.2022 - 03.2025
Senior Group Leader
Pasco County Schools
03.2019 - 03.2022
Sales Associate
Pet Supermarket Inc.
08.2016 - 03.2019
High School Diploma -
Gulf High School
Some College (No Degree) - Associates Degree
St. Petersburg College