Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serena Dodd

Wailuku

Summary

Highly motivated employee who excels at customer service, with a strong work ethic, and diverse billing and office/administration skills. Proven success in building relationships with customers, and an aptitude for addressing past-due accounts and working with the customer to resolve them. Excellent organizational and problem-solving skills. Skilled in reconciling accounts, identifying discrepancies, and resolving billing issues promptly. Strong attention to detail and numerical accuracy, with a commitment to maintaining confidentiality and upholding the highest standards of integrity in financial transactions.

Overview

20
20
years of professional experience

Work History

Billing Specialist

Waste Pro Hawaii, LLC
Puunene
05.2021 - Current
  • Daily review of work orders and entry of all chargeable instances per work order as needed.
  • Invoice creation on a weekly or monthly basis, based on account and service type.
  • Assisting customers with all billing questions and/or issues.
  • Daily review of multiple reports in Hauler Software for accuracy and completion in data entry.
  • Creation of new permanent or contracted service accounts, and edits of current customers' accounts as needed.
  • Accounts receivable duties, including the reporting and posting of all payments, and the reconciliation of all monies collected.
  • Collection calls and emails for delinquent accounts, working off of a spreadsheet created for tracking purposes. Working out payment plans with customers.
  • Hauler system administrator duties include the creation of new service codes, reports, cleanup, and maintenance of all data.
  • Helped to implement new Hauler software system and train fellow employees in system.

Sales/Office Manager

Maui Windows and Doors, LLC
Kahului
11.2013 - 05.2021
  • Assist clients with window and door inquiries and orders.
  • Prepare quotes in multiple vendor-supplied quoting programs.
  • Prepare and manage estimates, invoices, and payments in QuickBooks.
  • File warranty claims with vendors.
  • Accounts receivable and payable duties in QuickBooks, including bank reconciliation and reports.
  • Payroll processing in QuickBooks.
  • Human Resources.
  • Employee and Installation Scheduling.

Store Manager

Ha Wahine
Wailuku
06.2010 - 11.2013
  • Daily operations and sales at the retail store.
  • Assist clients with special order requests.
  • Manage social media accounts.
  • Merchandising and upkeep of the store.
  • Daily reconciliation of all payments.

Office Manager

Patticakes Bakery
Wailuku
09.2005 - 08.2010
  • Daily operations and sales at the retail store.
  • Enter and manage orders in QuickBooks.
  • Accounts receivable and payable duties in QuickBooks, including bank reconciliation and reports.
  • Weekly inventory, including the ordering of supplies,
  • Employee scheduling and performance reviews.
  • Product packaging, assisting bakers, and local deliveries.

Education

High School Diploma -

HP Baldwin High School
Wailuku, HI
06-1988

Skills

  • Microsoft Excel
  • QuickBooks
  • Google Docs/Drive
  • Hauler Software
  • Accounts receivable
  • Accounts payable
  • Payment processing
  • Customer service-oriented
  • Self-motivated
  • Team player
  • Resourceful
  • Professional
  • Efficient
  • Detail-oriented
  • Problem solving
  • Critical thinking abilities
  • Effective communication
  • Multitasking and organization

Timeline

Billing Specialist

Waste Pro Hawaii, LLC
05.2021 - Current

Sales/Office Manager

Maui Windows and Doors, LLC
11.2013 - 05.2021

Store Manager

Ha Wahine
06.2010 - 11.2013

Office Manager

Patticakes Bakery
09.2005 - 08.2010

High School Diploma -

HP Baldwin High School

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