Serena Donoho
Orange,CA
Summary
Dedicated Associate with experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
2
2
years of professional experience
Work History
Volunteer
Orange Public Library
07.2022 - Current
- Assisted with special events and programs.
- Answered phone and in-person inquiries about library services, policies, and procedures to provide accurate information.
- Greeted visitors, answered questions, and made book recommendations across subjects and genres.
- Facilitated welcoming atmosphere for all visitors, addressing any concerns or issues promptly and professionally.
- Provided crucial support during peak hours by efficiently handling numerous patron inquiries and requests simultaneously.
- Self-motivated, with strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Tech Associate
Staples, The Office Supply Superstore
04.2024 - 09.2024
- Create an inviting atmosphere to customers and provide solutions to not only provide assistance, but improve, their overall experience within the store.
- Ensured smooth communication between clients, staff, and management through professional phone etiquette and message handling.
- Maintained clean, neat and organized work area to prevent safety hazards.
- Supported marketing efforts through effective implementation of promotional campaigns at the point of sale.
- Implemented safety protocols during handling and storage of hazardous materials, reducing workplace accidents.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Improved store organization by efficiently restocking shelves and arranging merchandise according to planograms.
- Enhanced customer satisfaction by promptly locating items and providing accurate inventory information.
- Promoted store-wide cleanliness by disposing of damaged or expired items according to company policy and local regulations.
- Picked and packed order items.
- Consistently lifted materials weighing as much as 50 pounds.
Education
High School Diploma -
Villa Park High School
Villa Park, CA06.2023
Skills
- Conflict Resolution
- Physical Inventory
- Communication
- Emotional Intelligence
- Customer Service
- Adaptive
- Critical Thinking
- Attention to Detail
- Time Management
- Computer Skills
- Relationship Building
- Sales expertise
Languages
German
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceHealthcare benefitsPaid time offCompany CultureTimeline
Tech Associate
Staples, The Office Supply Superstore
04.2024 - 09.2024
Volunteer
Orange Public Library
07.2022 - Current
High School Diploma -
Villa Park High School
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