SERENA DUKES
Homestead,FL
Summary
Dedicated and self-directed Office Manager and Executive Assistant with diverse experience in organizations of all sizes and across multiple industries. Offering 15 years of experience with specialized skill in business startup and growth. Technologically-savvy with the proven to quickly master new software and systems. Excellent communication and team collaboration skills to deliver complex projects in deadline-driven environments.
Overview
15
15
years of professional experience
Work History
Administrative Office Manager
Total Medical Management, LLC
02.2013 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Developed and implemented policies and procedures and scaled for growth.
- Delivered performance reviews, recommending additional training or advancements.
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
- Coordinated internal company-wide meetings, executive committee meetings, conferences and staff meetings.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Created new employee handbook, IT policies and disaster recovery procedures.
- Coordinated travel arrangements for over 10 local and international travelers per year.
Office Manager
SMC Medical Center, INC
06.2008 - 02.2013
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Passionate about learning and committed to continual improvement.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
Education
High School Diploma -
Homestead Senior High School
Homestead, FL06.1989
Skills
- Workflow planning
- Staff Management
- Payroll and budgeting
- Policy and procedure modification
Timeline
Administrative Office Manager
Total Medical Management, LLC
02.2013 - Current
Office Manager
SMC Medical Center, INC
06.2008 - 02.2013
High School Diploma -
Homestead Senior High School
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