Serena Elder
Dr Mann
Sacramento,CA
2027
years of professional experience
Detail-oriented Cleaning Professional experienced in maintaining high standards of customer service through reliable and thorough cleaning practices. Contributed to healthier environments by effectively utilizing cleaning tools and adhering to safety procedures. Demonstrated strong organizational skills and adaptability in managing inventories, schedules, and financial responsibilities while collaborating within a team to achieve high-quality results.
Work History
Cleaner
- Maintained cleanliness and hygiene standards in clinical environments.
- Operated cleaning equipment, including vacuums and floor scrubbers, efficiently.
- Collaborated with medical staff to prioritize cleaning schedules around patient needs.
- Assisted in waste disposal and recycling procedures, ensuring compliance with regulations.
- I have been cleaning this dental office weekly on and off for many years.
Manager (late 2022-2025) Back Lead 2021-late 2022
5 Years 4 Months- Enhanced customer satisfaction by efficiently managing phone inquiries and front desk support. Optimized floral arrangement processes during busy times by effectively monitoring computer systems. Achieved reliable communication with funeral directors through accurate order processing and prompt email replies.
- Advanced to managerial position in 2023
- Supported team by managing scheduling and coordinating meetings to enhance operational efficiency.
- Assisted in maintaining accurate records and documentation for project management purposes.
- Oversaw vendors that stopped at the store, as well as shop wholesale in the morning before shop opened.
- Helped with deliveries when needed, as well as delivered funeral pieces when the shop was closed
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Drill hockey helper
1 Year 1 Month- Achieved smooth daily operations by organizing tools and facilitating financial transactions while managing voicemail communications efficiently.
Delivered pest control solutions by drilling holes in concrete for chemical injections, effectively eliminating termite issues.
Accomplished dry rot repairs to satisfy Section 1 & 2 inspection standards for real estate transactions, enhancing property value.
Served homeowners with comprehensive repair services, contributing to customer satisfaction and loyalty.
Enhanced property aesthetics through expert cut and patch painting projects, improving market appeal.
Facilitated the installation of doors and door frames, elevating security and accessibility.
Improved lighting environments by overseeing light fixture installations, positively impacting home ambiance.
Contributed to job site efficiency by assisting with various tasks, promoting teamwork and productivity.
Ensured company trucks remained operational through tire changes and engine maintenance, supporting overall business functionality.
Adapted to diverse tasks as necessary, demonstrating versatility and readiness to assist where needed.
Streamlined office operations by managing phone communications and scheduling for inspections, treatments, and repairs. - Learned company protocols for pest identification and treatment methods, enhancing service delivery efficiency.
- Contributed to customer satisfaction by assisting in clear communication regarding services provided during visits.
- Performed manual labor and random jobs to help teams accomplish goals.
Check Cashier
9 Months- Greeted customers and processed check cashing transactions. We also offered Western union transactions, offered money orders, and also did title as well as credit loans. Cleaned the office during downtime. Counted down safe and drawers at opening to ensure accurate cash handling. If I closed I had to send all checks in (via computer through an app) as well as count down the drawers and the safe.
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed cash drawer, ensuring accurate cash handling and accountability.
Cafe Girl
5 Months- Created friendly atmosphere for customers. Take orders, make orders. I crafted smoothies and desserts. At closing I would clean the three frozen yogurt machines, and do dishes, as well as prep for the following day. A big parat of my job was also always making sure the sitting area and counters were clean t all times. We wanted the shop to be inviting and have an at home comfort feel.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Front count / Bartender / Pizza Marker
10 Months- Received and processed customer orders for walk-ins, phone, and to-go service. (walk-ins, phone and to-gos).
- Ensured salad bar and stock area were clean and organized for optimal presentation. salad bar and stock, cleaned sandwich station and stock.
- Prepared drinks as bartender and ensured cleanliness of sitting area for a welcoming atmosphere.
- Assisted on pizza line, preparing pizzas to meet customer demand and maintain quality.
- Maintained cleanliness and organization of the bar area, adhering to safety and sanitation standards.
- Maintained cleanliness and organization of the bar area to ensure compliance with health standards.
Drive-Thru/ Front Cashier
7 Months- Achieved rapid service recognition through effective drive-thru cashier operations, enhancing customer satisfaction.
Acquired experience at the front counter, contributing to a positive customer experience during training.
Streamlined food preparation for the hot line, ensuring readiness for service and quality standards.
Executed meticulous closing procedures, preparing the restaurant for the morning team through thorough cleaning.
Facilitated morning stocking and organization, establishing an efficient start for the shift.
Provided support to colleagues when necessary, contributing to a supportive team dynamic.
Administered key responsibilities, including access to safe and managerial codes, to resolve customer inquiries efficiently. - Processed customer transactions efficiently using cash register and point-of-sale systems.
- Delivered exceptional customer service, resolving issues and ensuring satisfaction during high-volume shifts.
- Maintained cleanliness and organization of front counter and dining areas to enhance customer experience.
Bartender
9 Months- Provided drink orders to customers, primarily beer, enhancing their experience. Took food orders to complement drink service.
- Stocked beer coolers with beer, candy, chips, and non-alcoholic beverages at the beginning and end of shifts. Cleaned tables and collected used trays and dirty beer mugs in lobby and pool area to maintain a welcoming environment.
- Prepared and served beverages in a fast-paced environment, ensuring quality and consistency.
- Managed bar inventory and supplies, minimizing waste through effective stock rotation.
- Provided excellent customer service, enhancing guest experience through prompt and friendly interactions.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
- Maintained cleanliness of bar area, complying with health and safety standards consistently.
- Resolved customer complaints efficiently, fostering positive relationships and repeat business.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
Personal Care Giver
11 Months- I was helping a family friend out with her mother. I would work from 6am until 9 or 10 pm most days 5 to 6 days a week. Prepared nutritious meals and assisted with daily care, ensuring timely medication administration and providing companionship. Bathed and maintained cleanliness of the home while she napped, promoting a safe and comfortable environment. There were a few time where I'd stay the whole weekend while the homeowner went out of town for business or vacation.
- Provided compassionate care and support to clients, ensuring comfort and dignity in daily activities.
- Assisted clients with personal hygiene, mobility, and medication management as part of individualized care plans.
- Developed strong relationships with clients, fostering trust and enhancing emotional well-being.
Coffee Shop Girl
2 Years 2 Months- I'd take food orders and cook them
- Assisted customers with inquiries and provided product recommendations.
- Operated cash register, processed transactions efficiently, and handled cash accurately.
- Maintained cleanliness and organization of retail space to enhance customer experience.
- Stocked shelves and ensured proper inventory levels for smooth operations.
- Built lasting relationships with customers through attentive service and proactive communication.
- Provided exceptional customer service, resulting in repeat business and positive word-of-mouth referrals.
Host/Light Server
9 Months- Greeted customers and efficiently seated them, sharing menu highlights to create a welcoming atmosphere. Accurately took drink orders and set expectations for service wait times. Managed to-go orders and processed payments, contributing to enhanced customer satisfaction. Supported the restaurant team during busy shifts by assisting servers with order delivery and preparing side dishes like salads, soups, and desserts. Executed tasks like napkin folding, menu cleaning, and tidying the dining area during downtime to maintain operational efficiency and enhance guest experience.
Education
CMT - Massage Therapy
High School Diploma
Skills
Sanitation practices
Attention to detail
Positive attitude
Multitasking
Strong work ethic
Communication skills
Quick adaptability
Dependable worker
Dependable and adaptable
Critical thinking
Fast learner
Basic computer skills
Cleaning techniques
Appropriate attire
Timeline
Manager (late 2022-2025) Back Lead 2021-late 2022
Madison Ave Florist
08.2021 - 12.2026Read More
Drill hockey helper
Hansons Certified Termite
01.2020 - 02.2021Read More
Check Cashier
California Check Cashing Stores
08.2018 - 05.2019Read More
Cafe Girl
Madison Station Cafe
01.2018 - 06.2018Read More
Front count / Bartender / Pizza Marker
Mark & Monica's Family Pizza
08.2016 - 06.2017Read More
Drive-Thru/ Front Cashier
Popeyes Louisiana Kitchen
05.2015 - 12.2015Read More
Bartender
Hard Times Billiards
05.2014 - 02.2015Read More
Personal Care Giver
Family Friends And Neighbor
04.2011 - 03.2012Read More
Coffee Shop Girl
Crestview Bowling Alley
06.2008 - 08.2010Read More
Host/Light Server
Brookfields Restaurant
08.2007 - 05.2008Read More
Keema High School
High School Diploma
Read More
Cleaner
Dr Mann
2016 - CurrentRead More
Western Career College
CMT from Massage Therapy
Read More