Serena Elliott-Ramsey

· Interview, hire, train and obtain all necessary documents for new staff.

· Ensure chemical bottles are labeled correctly, proper chemicals are being used, manage SDS binders, and ensure we are following Spectrum Policies.

· Manage supplies and make sure they arrive in a timely manner and that they are within budget.

· Cover for housekeepers when needed.

· Work with Maintenance, Sales, and ED to ensure move-ins or In House transfers are ready in a timely manner.

· Communicate and assist vendors when necessary.

· Establish relationships with family members of residents.

· Maintain housekeeping schedule for residents based on needs or requests.

· Schedule and complete work order requests for housekeeping including carpet cleaning and deep cleans.

· Maintain Cleanliness of Common Areas Daily and report any safety concerns to appropriate departments.

· Participate in Community Events, attend and report at All Staff Meetings and Resident meetings.

· Manage Bi-Monthly housekeeping meetings with my staff to discuss new move-ins, upcoming events, resident concerns, and updates on any changes in the building.

· Welcome new residents, discuss housekeeping needs, and introduce their housekeeper.

• Ensure the community is always kept clean and sanitized, including resident apartments.
• Maintain facility safety and report to necessary departments if needed.
• Relating to residents and their families and building strong trust and relationships.
• Perform other duties as requested.
• Notify Supervisor of the need for supplies.
• Daily Upkeep of the common areas.

• Greet residents and provide general assistance to visitors, prospective residents, and families.
• Use proper telephone skills.
• Ensure safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity.
• Ensure that concern reports, and other appropriate communication have been completed.
• Maintain visitor sign in/out book, and complete maintenance request work orders.
• Complete daily check-in procedure.
• Maintain emergency contact information.
• Receive packages, plants, prescription drugs, etc. and deliver/hold as requested.
• Maintain the sign in/out log for the issuance of community keys.
• Inform supervisor of any resident issues or concerns.
• Assist other departments with administrative functions.
• Attend all required training, in-service, and staff meetings.
• Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.
• Maintain a positive and professional demeanor toward residents, visitors, families, and co-workers.
• Adhere to all policies and procedures by SRC standards.

· Assist all residents in ordering and receiving their meals.

· Helping to make sure their nutritional needs were met.

· Cover chef shift when necessary.

· Put together to-go meals and deliver them in a timely manner.

· Manage clean space in the kitchen and the dining rooms.

· Watch the front lobby and entrance area for cleanliness.

· Greet and direct all visitors, residents, and vendors with a friendly attitude.

· Answer all incoming calls in a timely and constructive manner.

· Organize and distribute incoming mail and packages.

· Assisting Care staff when needed

· Helped customers to sign up for Justice's rewards program and credit card program.

· Greeted customers courteously and professionally while providing quality customer service .

· Sorted merchandise from racks, placed them in their correct location, and establish relationship with customer to assist in decision making based on their preferences.

· Lead cashier: handling returns, exchanges, and normal transactions.

· Key Holder: Filling in for management, opening/closing the building, and ordering supplies.