Hi, I’m
Serena Ellis
El Camino Village,CA
Summary
Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
34
years of professional experience
Work History
Bristol Farms
Benefits and LOA Specialists
04.2020 - Current
Job overview
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Checked employees' benefits enrollment for accuracy and inputted all data into Software.
- Implemented open enrollment system to streamline benefits processes for employees.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Analyzed and reported on employee benefits data to identify trends and develop strategies for improvement.
- Collaborated with HR to develop and maintain up-to-date benefits manual.
- Works cooperatively and positively with fellow team members, customers and vendors spiriting a respectful workplace where everyone is welcome.
- Demonstrates ability to manage own time and models a flexible work style. Shifts tasks as priorities and circumstances change based on needs and conditions of department. Creative with problem-solving and is solutions-oriented.
- Utilizes strategic thinking, data and industry knowledge, and calculated risk-taking to create competitive advantage.
Communication style is confident, informative, adaptive to different styles and effective.
Takes initiative to problem-solve and seek guidance as needed
Gives and receives feedback in a constructive manner demonstrating company values. Responds to feedback in order to improve performance.
Maintains confidentiality and exercise good judgment around sensitive information. - Adheres to work and food safety policies set forth by the company and all local, state and federal! regulatory agencies. Contributes to store and office cleanliness, maintains equipment.
- Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks and responsibilities.
Bristol Farms
Manager of Services
06.2016 - 03.2020
Job overview
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Developed and implemented training programs for staff.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
Bristol Farms
Bakery Manager
11.1990 - 05.2016
Job overview
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Maintained and controlled inventory of baked goods.
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Monitored inventory levels and identified opportunities for cost savings.
- Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Trained newly hired sales team in upselling techniques.
- Submitted reports to senior management to aid in business decision-making and planning.
- Successfully drove new product lines to increase annual profits by Number%.
Education
El Camino College, Torrance, CA
AA from Business Administration And Management
05.2008
Skills
- Supply Management
- Emergency Response
- Quality Assurance
- Root Cause Analysis
- Customer Relations
- Audit Reporting
- Idea Development and Brainstorming
Timeline
Benefits and LOA Specialists
Bristol Farms
04.2020 - Current
Manager of Services
Bristol Farms
06.2016 - 03.2020
Bakery Manager
Bristol Farms
11.1990 - 05.2016
El Camino College
AA from Business Administration And Management
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